In 2 minutes you will officially be late for an extremely important meeting with your new boss and a group of customers. Oh, and these customers are visiting to discuss the poor customer service they claim your company has provided them.
The reason you’re late is not your fault. There was a major traffic accident which created a parking lot for more than one hour. The most frustrating thing is you left home extra early due to the importance of this meeting.
You finally walk into the meeting at 8:27 AM. You’re close to 30 minutes late and your new boss does not look pleased… nor do your customers.
What would you say?