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Webinar Replay: Using SPC to Make Better Management Decisions

By Ron Pereira Updated on May 23rd, 2017

Update: This webinar can now only be seen by subscribers to the Complete Lean Package.

In this pre-recorded webinar, Mark Graban, author of Lean Hospitals and the upcoming book Healthcare Kaizen, showed how simple statistical process control (SPC) methods can be used by managers and leaders to make better decisions about their businesses.

Using examples from manufacturing, healthcare, and services industries, Mark illustrated the basic SPC rules and explained how to create and interpret a control chart, allowing you to spot statistically valid trends and avoid overreacting to common cause variation in your performance measures.

Click the thumbnail below to watch the webinar, which includes Q&A at the end.

Ron Pereira

Ron has more than 20 years of experience in various manufacturing, supply chain, and senior leadership roles. Ron has held the titles of process engineer, engineering manager, master black belt, and director of manufacturing & continuous improvement. In 2002 Ron was the first American to win the Nokia Global Six Sigma and Overall Quality award in Helsinki, Finland. Ron holds a bachelor's degree in automated manufacturing and an MBA in technology management.

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