Webinar Replay: Using SPC to Make Better Management Decisions

Update: This webinar can now only be seen by subscribers to the Complete Lean Package.

In this pre-recorded webinar, Mark Graban, author of Lean Hospitals and the upcoming book Healthcare Kaizen, showed how simple statistical process control (SPC) methods can be used by managers and leaders to make better decisions about their businesses.

Using examples from manufacturing, healthcare, and services industries, Mark illustrated the basic SPC rules and explained how to create and interpret a control chart, allowing you to spot statistically valid trends and avoid overreacting to common cause variation in your performance measures.

Click the thumbnail below to watch the webinar, which includes Q&A at the end.

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