At Gemba Academy we’re constantly doing our best to “practice what we teach.”
Now, to be honest, we’re far from perfect (who is?) but we’re always trying to find better ways to take care of our customers and develop better products and services.
A Day in the Life at Gemba Academy
Much of our daily work is computer based.
For example, our content development team shoots and edits video using several different programs.
Our website development teams uses several different systems and programs in order to do what they do.
And our sales and customer service teams use many different systems and software to do their daily work.
Documenting our Processes
And even though our team is in constant contact via daily “virtual morning meetings” and through cloud based systems like Basecamp and Highrise, documenting our work so others could do what we do (if needed) isn’t easy.
We’ve created written procedures which have been helpful… but, honestly, a 29-step thesis for how to render a high definition video isn’t all that fun to create or follow.
Video Based Standard Work
So, we’ve started to document many of our important computer based processes with screen capture video.
As a result of this just about anyone could sit down and watch these “tutorials” and do the work.
Now, to be fair, some of the videos – like the highly technical ones our website folks produce – do require some prior knowledge.
In other words, a knucklehead like me, who can barely spell HTML, wouldn’t be able to watch all of the videos and immediately “get it.” But someone experienced in this sort of work most definitely could watch these videos and make immediate sense out of the information.
What about you?
So, I’m curious to hear what you think about the concept of “video based” procedures. Have you ever created a screen capture video explaining how to do a computer based activity?
Or perhaps you work in an environment that allows you to shoot a traditional video with a camera… if this is the case have you ever done this in order to document your processes? If so, how did it go?