The most frequently asked question we receive at Gemba Academy goes something like this, “What videos should we watch first?”
A close second is, “”What lean tools or philosophies should we focus on first?”
How to Respond
Of course we do our very best to give each customer our best answer based on their particular situation… but, in the end, we almost always come back to a simple question – what problem are you trying to solve?
You see, it’s easy for us lean and six sigma practitioners to become enamored with the incredibly powerful tools and techniques of continuous improvement.
But, unless we step back and really understand the problem, or problems, we’re trying to solve we’re likely setting the stage for a difficult improvement journey.
Do you agree?
I’m curious to hear if you agree?
How would you answer someone who asked you how to get started with lean or six sigma?
Would you direct them to a specific tool or technique? Or would you also suggest they step back and first identify the problems they’re facing?