GA 041 | FedEx Office’s Lean Journey with Jamie Parker

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Today’s guest is Jamie Parker, one of my all-time favorite lean thinkers. Jamie is a District Manager for FedEx Office and her and her team are doing incredible work over there. I think you’ll find our conversation provides an interesting look into what continuous improvement is like at such a large, influential organization.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

• Jamie’s background at FedEx Office (2:50)
• How Jamie first discovered lean (3:22)
• The quote that most inspires Jamie and what it means to her (4:40)
• A detailed account of Jamie’s lean journey (6:29)
• Jamie’s vision of an ideal lean culture at FedEx Office (8:24)
• What this cultural change entails (10:17)
• What Jamie and her team have learned (11:55)
• Their biggest failure so far (16:55)
• Jamie’s biggest accomplishment of 2014 (18:36)
• What “Respect for People” means to Jamie (20:14)
• The best advice Jamie has ever received (22:35)
• Jamie’s personal productivity habit (24:40)
• Jamie’s final words of wisdom (29:48)

Podcast Resources

• Right Click to Download this Podcast as an MP3
• Download a Free Audio Book at Audible.com
• Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains
• Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition
• Jamie’s LinkedIn Profile
• Jamie’s Email 

What Do You Think?

Can you relate to FedEx Office’s lean journey? How so?

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