GA 041 | FedEx Office’s Lean Journey with Jamie Parker

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Today’s guest is Jamie Parker, one of my all-time favorite lean thinkers. Jamie is a District Manager for FedEx Office and her and her team are doing incredible work over there. I think you’ll find our conversation provides an interesting look into what continuous improvement is like at such a large, influential organization.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Jamie’s background at FedEx Office (2:50)
  • How Jamie first discovered lean (3:22)
  • The quote that most inspires Jamie and what it means to her (4:40)
  • A detailed account of Jamie’s lean journey (6:29)
  • Jamie’s vision of an ideal lean culture at FedEx Office (8:24)
  • What this cultural change entails (10:17)
  • What Jamie and her team have learned (11:55)
  • Their biggest failure so far (16:55)
  • Jamie’s biggest accomplishment of 2014 (18:36)
  • What “Respect for People” means to Jamie (20:14)
  • The best advice Jamie has ever received (22:35)
  • Jamie’s personal productivity habit (24:40)
  • Jamie’s final words of wisdom (29:48)

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What Do You Think?

Can you relate to FedEx Office’s lean journey? How so?