Welcome to another edition of the Lean Thinker Challenge!
You’re an experienced lean thinker who recently joined a 75 person company that’s brand new to any sort of continuous improvement.
Your boss, the president, hired you to help them improve all aspects of their business including profitability and employee morale which, she hypothesizes, are highly correlated.
Upon walking into the facility you immediately notice how much basic 5S would help. To call the place unorganized and chaotic is an understatement.
But, you also know the front office processes – specifically planning and scheduling – are in shambles so perhaps you should start there?
All you do know, for sure, is you need to do something!
What should you do?