GA 142 | How to Engage People with Jess Orr

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This week’s guest is Jess Orr,  a Six Sigma Black Belt at WestRock, a large packaging company. Ron and Jess discussed Jess’s Toyota background and the importance of employee engagement. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • The quote that inspires Jess (2:43)
  • Why we stop asking questions as we get older (5:59)
  • Jess’s background and what she’s up to these days (6:46)
  • The Six Sigma-like behavior Jess witnessed at Toyota (9:29)
  • What employee engagement really means (11:37)
  • Why it’s important (14:29)
  • A time when things didn’t go as planned (16:59)
  • Tips on how to better engage people (19:39)
  • What “Respect for People” means to Jess (26:16)
  • The best advice Jess has ever received (29:13)
  • A project that didn’t turn out as planned (31:05)
  • What Jess is most proud of (33:03)
  • The books Jess has read recently (34:20)
  • The skill or knowledge area Jess wants to improve (36:37)
  • Jess’s final words of wisdom (38:45)

Podcast Resources

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What Do You Think?

What are some other ways to engage people?