GA 165 | Lean in the Auto Collision Industry with Chris Norris

This week’s guest is Chris Norris, a lean practitioner in the auto collision industry. Chris explained how he’s applied lean at several different companies, and what he’s learned over the years. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • A quote that inspires Chris (2:15)
  • Chris’s background (3:05)
  • The need for lean in the collision industry (8:15)
  • About the pay system (10:37)
  • How Chris explained it (16:12)
  • Their lean learning process (20:23)
  • How he shared the knowledge (22:12)
  • What Chris would do differently (26:05)
  • What Chris is doing now (28:16)
  • The team’s daily lean habits (30:12)
  • What “Respect for People” means to Chris (32:34)
  • The best advice Chris has ever received (33:42)
  • An experiment that didn’t turn out as expected (34:17)
  • What Chris is most proud of (34:51)
  • The books Chris recommends (36:44)
  • The knowledge area or skill Chris wants to work on (37:29)
  • Chris’s final words of wisdom (40:12)

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