This week we have three guests: Karyn Ross, Elaine Camm, and Oliver Thompson. Karyn, a past podcast guest, provides virtual coaching to Elaine and Oliver, who are UK-based. The group discussed their lean journeys and the nature of virtual coaching. An MP3 version of this episode is available for download here.
In this episode you’ll learn:
- The quotes that inspire them (2:58)
- About Karyn (5:10)
- About Elaine (6:20)
- About Oliver (8:13)
- How EKemp got started on their lean journey (9:37)
- What about lean appealed to them (10:52)
- How the three of them connected (12:55)
- The main problem EKemp is trying to solve (14:39)
- Lessons they have learned (18:23)
- Transitioning to lean (19:37)
- Some of the challenges (21:09)
- How virtual coaching works (22:47)
- The limitations, or lack there of (30:17)
- What “Respect for People” means to the group (32:49)
- How they handle setbacks (35:40)
- What Elaine and Oliver are most proud of (37:42)
- Book recommendations (38:35)
- The knowledge or skill area they’re trying to improve (41:53)
- Right Click to Download this Podcast as an MP3
- Download a Free Audio Book at Audible.com
- GA 138 | How to Use Kata to Create Service Excellence
- The Toyota Way to Service Excellence
- Toyota Talent
- The Book of Joy
- Karyn on LinkedIn
- Elaine on LinkedIn
- Oliver on LinkedIn
- Karyn’s Website
- Karyn’s Email
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