GA 177 | How to Think Like Toyota with Tracey and Ernie Richardson

This week’s guests are Tracey and Ernie Richardson. Tracey and Ernie talked about their new book The Toyota Engagement Equation and about their personal lean journeys. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • Their backgrounds (5:37)
  • Why they wrote The Toyota Engagement Equation (9:17)
  • The structure of the book (13:04)
  • About the hiring processes at Toyota (15:33)
  • The behavioral questions (17:49)
  • A story about Ernie and Mr. Cho (20:21)
  • What Ernie felt afterwards (22:32)
  • A story about Tracey and Mr. Cho (24:38)
  • About the book’s title (27:49)
  • What they would change (34:32)

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What Do You Think?

What else can we learn from Toyota?

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