GA 182 | How to Use the “5 Why” Method with Jon Miller

This week’s guest is GA Co-Founder Jon Miller. Jon explained the “5 Why” method and how it can be used to effectively determine root causes and solve problems. An MP3 version of this episode is available for download here.

In this episode you’ll learn:

  • What Jon has been up to (4:10)
  • About 5 Why (5:51)
  • An anecdote about Jeff Bezos (8:59)
  • Other examples of 5 Why in action (11:21)
  • The best way to use 5 Why (16:22)
  • What happens is there multiple root causes (19:25)
  • Errors that can occur during 5 Why (22:05)
  • The importance of seeing for yourself (26:55)
  • Final words of wisdom (29:57)

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What Do You Think?

Do you use the “5 Why” method? Share an example.

1 Comment

  1. David Haskell

    October 25, 2017 - 10:28 am

    Very helpful piece. I enjoy unpacking key lean concepts like this and examining their underlying principles. Some good, practical advice on misapplication to avoid as well. Thanks!