Category: Ask Gemba

Total 27 Posts

Batch Answers to Reader Questions

I haven’t kept up so well with reader questions over the past few months so here is a batch of answers. Better late than never, hopefully. A question posted to Quick changeover and SMED for the office: in point “1. Separate internal and external time” A knowledge work example of

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One Point Lesson: Kamishibai

Prof. Jeffrey Liker has uploaded an excellent slideshow from 2005 titled The Toyota Way: A Sociotechnical Learning Organization in Action. The image above is from this presentation in which Liker touches briefly on the kamishibai board and its use. What is a kamishibai? In Toyota’s system of jidoka or building

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How to Engage People in Kaizen

As always, thank you for your questions, comments and improvement suggestions. Today one of our readers shared via email a challenge with getting people engaged in kaizen. Whether it is an improvement suggestion system, a software system to track customer inquiries or a new forum for peer-to-peer communication, the success

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