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How Do Lean Processes Prevent Human Error?

By Jon Miller - March 24th, 2009

Scott asked an important question on how lean processes can be used to prevent human errors. The good news is that lean processes not only support quality but they lean cannot function without a strong quality culture and organizationa

Ask Gemba: Do We Need the 4th and 5th S?

By Jon Miller - March 20th, 2009

Personally I don’t care a great deal for the 4th and 5th S. The team activity of throwing things out, rearranging and cleaning things up can be a blast. Once that’s done and the excitement wears off, the daily maintenance a

Accountability for Continuous Improvement

By Jon Miller - March 16th, 2009

Last week a reader by the handle of CILean asked Gemba: I have trouble with staff who appear generally supportive of improvement projects and agree with Senior Management on proposed actions but then fail to implement agreed changes an

What’s All the Fuss About A3 Thinking?

By Jon Miller - March 3rd, 2009

Jim had a good point in his comment: I don’t understand the excitement about this so-called A3 thinking. Root cause analysis has been around for decades, so has five whys (at least since the very early 1980s.) As for hypothesis t

TBP: Toyota Business Practice

By Jon Miller - February 22nd, 2009

Are you interested in practical problem-solving and continuous improvement methodologies? In this blog post, we explore the Toyota Business Practice (TBP) and its relationship with PDCA and A3 thinking. We also take a closer look at th

A Question About Kaizen

By Jon Miller - February 18th, 2009

Here is a question for you about kaizen: You have two continuous improvement systems; one which invests in 10 brilliant people each solving one $250,000 problem per year or another system which invests in 1,000 average people solving o

Where Did Value Stream Mapping Come From?

By Jon Miller - February 10th, 2009

Harish Jose asked about value stream mapping: Is this “tool” used and abused by lean manufacturing practitioners? Why is this tool not explained in Ohno, Monden or Shingo’s books? Shingo does talk about the process an

The Top 10 Titans of TPS

By Jon Miller - February 8th, 2009

Sean asked an interesting question: Who would you consider to be the titans of the TPS? Certainly, there was Ohno and Shingo, but is there anyone else that should be on the list? I like to connect the history to people because it shows

Kaizen Skills of an Operations Leader

By Jon Miller - February 4th, 2009

Stephen Ondoro is a newly appointed operations leader who asked: “I have been chosen as an operations leader yet it has not been clarified as to the role and scope. What kaizen skills do i need to lead my team successfully? Pleas

How to Arrive at the Vital Few

By Jon Miller - February 2nd, 2009

Alex asked a question “How do organizations determine the ‘vital few’? Any small number of activities that have the largest impact in relation to business planning, launching an TPS implementation project or simply ge

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