Category: Lean

Total 866 Posts

From Linear to Roundabout Thinking

Ever since I visited Italy over a decade ago my inner geek has had a fascination with traffic engineering.  If you’ve visited Italy, or many similar places, you probably know why.  Traffic appears chaotic, thanks in part to what appears at first glance to be a lack of signals and

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GA 184 | How to Become a Better Problem Solver with Kelly Moore

This week’s guest is Kelly Moore, longtime friend and customer of Gemba Academy. Ron and Kelly discussed problem solving and all the different ways you can approach it, including Toyota Kata, PDCA, and more. An MP3 version of this episode is available for download here. In this episode you’ll learn:

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Why Don’t You Try TPS?

“We need to improve our operation.” “Why don’t you try TPS?” “We don’t make cars.” If I had a dollar for every time a client brought up the “we don’t make cars” objection to trying to learn from the Toyota Production System, I could make a downpayment for the Tesla

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GA 183 | How to Approach Lean with Michael Ballé

This week’s guest is Michael Ballé. Michael recently co-authored a new book, The Lean Strategy. Ron and Michael discussed the contents of the book and why the idea of lean as a strategy is so controversial. An MP3 version of this episode is available for download here. In this episode you’ll

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The Definition of Insanity

Insanity is thinking or behavior that is unreasonable or irrational. Albert Einstein is often credited with observing that insanity is doing the same thing over and over a again and expecting different results. This definition seems too narrow for the broad range of things covered by insanity, for a man

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Lean Customer Experience Design

Customers are front and center when it comes to lean transformations. We want to win them over, delight them, keep them, strengthen the relationship and grow the business, by continuously improving what we do. Too often for non-services business that are not face-to-face with the customer every day, it is

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