GA 216 | How to Reignite a Continuous Improvement Program with Casey Johnson

This week’s guest is Casey Johnson. Casey and Ron discussed the best ways to help an organization who has experienced a failed CI initiative get back on track. An MP3 version of this episode is available for download here. In this episode you’ll learn: Casey’s background (1:36) The quotes that

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Compassion as a Competitive Advantage

“The long-term value of a company is based on the speed and quality of its decision-making.” These are the words of Jeff Weiner, CEO of LinkedIn. He was speaking to the 2018 graduating business school students at the University of Pennsylvania. He observed, “It’s hard to make better decisions faster when

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GA 215 | How to Reflect on Lessons Learned with Brian Buck

This week’s guest is Brian Buck. Brian reflected back on his journey thus far and shared some of the lessons he’s learned, including the importance of defining and maintaining standards. An MP3 version of this episode is available for download here. In this episode you’ll learn: Brian’s background (3:06) His

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Why Have Belts in Lean and Six Sigma?

Motorola and the General Electric company made the greatest contributions to introduce Six Sigma across business in the 20th century. The deployment of Six Sigma often relied on “belts” of various colors, people who completed a course of study, delivered one or more projects using the methodology, and took an

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Learn by Preparing to Teach

Many studies have shown that one of the most effective ways to learn new material is not just to perform an activity with the new knowledge, but to teach it.  It’s the reason why several companies ask interview finalists for new positions to teach a small group about some topic

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GA 214 | How to Set a Challenge with Mark Rosenthal

This week’s guest is consultant Mark Rosenthal. Mark shared some insights regarding the various components of Toyota Kata, including setting a challenge and determining a target condition. An MP3 version of this episode is available for download here. In this episode you’ll learn: Mark’s background (2:10) An overview of the

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What’s the Right Way to Do a Gemba Walk?

From time to time people ask me a variation of the question, “What’s the right way to do a gemba walk?” They want to see an outline of activities, a step-by-step process for planning, taking the walk and reflecting on it. I feel this somewhat misses the heart of the

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How do you walk the gemba?

Later this year we’re going to produce a course focused on the gemba walk.  We have lots of ideas of how to approach this course but, like many aspects of lean, if you ask 10 “experts” how to go about the gemba walk you’ll likely get 10 different answers. So,

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