Month: January 2006

Total 17 Posts

Chief Quality Officer of GE: Six Sigma is Dead

The January 30, 2006 BusinessWeek article titled Would You Recommend Us? introduces something called “net promoter” scores being used by GE Healthcare to measure customer loyalty. Simplified, it’s a metric based on how many customers would recommend the product heartily (“10”) versus not at all (“0”). A high net positive

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