Month: January 2006

Total 17 Posts

Chief Quality Officer of GE: Six Sigma is Dead

The January 30, 2006 BusinessWeek article titled Would You Recommend Us? introduces something called “net promoter” scores being used by GE Healthcare to measure customer loyalty. Simplified, it’s a metric based on how many customers would recommend the product heartily (“10”) versus not at all (“0”). A high net positive

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We Don’t Need a Big Culture Change at Ford. No Wait, Yes We Do!

The Ford Motor Company presented their restructuring plan called “The Way Forward” today. Ford is planning to shake things up. In CEO Bill Ford, Jr’s words: “Here is what we will not stand for: incremental change, avoiding risk, thinking short-term, blocking innovation, tying our people’s hands, defending procedures that don’t

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