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Honda needs some kaizen

By Ron Pereira Published on June 22nd, 2007

From the very cool This is Broken blog we read about Honda’s crap customer service.  For the record, my Toyota dealership has screwed me before but never this bad.

Ron Pereira

Ron has more than 20 years of experience in various manufacturing, supply chain, and senior leadership roles. Ron has held the titles of process engineer, engineering manager, master black belt, and director of manufacturing & continuous improvement. In 2002 Ron was the first American to win the Nokia Global Six Sigma and Overall Quality award in Helsinki, Finland. Ron holds a bachelor's degree in automated manufacturing and an MBA in technology management.

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