Month: May 2008

Total 19 Posts

Conference Calls, Kids, and SMED

My wife is out of town to visit some relatives which means it’s me and my three kiddos for the weekend. Here is the sticky part. I had to arrange an important conference call today and was totally stressing out on how I was going to pull it off with

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8 Dimensions of Quality

By Chris Akins of Trident-Consulting LLC The definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, “quality” is a difficult concept to define with any precision. The most fundamental definition of a quality product is one that meets

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A Lesson in Courage

“Without courage, wisdom bears no fruit.” -Baltasar Gracian Family Vacation Over the Memorial Day weekend my family and I went on a much needed vacation. We normally go to Sea World each summer, but since my wife is almost 8 months pregnant driving in a mini-van for 4 hours didn’t sit well with her.

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Make a Mistake… Own up to it

A lesson I’ve known for a long time was just reinforced for me here at a restaurant in the London Heathrow airport. Here’s what happened. I arrived at the airport early so decided to sit down for a nice English breakfast (baked beans with my eggs has grown on me). The

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Lessons from the airport

Recently, in the DFW airport, as I was buying a bottle of water I watched an older man chastise two of his younger workers for wearing earrings. Apparently, in this store you aren’t allowed to wear things in your ears. Fair enough. But the way the older man handled the

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