Month: September 2009

Total 16 Posts

Genchi Genbutsu on the Retail Floor

The September 14, 2009 Wall Street Journal article Seeing Store Shelves Through Senior Eyes explains how retailers are applying the TPS principle of genchi genbutsu (go to the floor and see what’s really going on) in redesigning their merchandise and store design to prepare for the coming wave of elderly

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The e-mail gemba

There is a lot to like about e-mail. Without its widespread adoption starting about 15 years ago I would not have kept in touch with many old friends. I can still remember writing letters, by hand, and waiting… E-mail has allowed me to make new friendships all over the world,

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Learning From You

I’ve been reflecting on my earlier post this week about my “mini-kaizen” while placing labels onto CDs. As always, your comments were great. Some folks agreed with my approach. Nice work and you have a good looking sister in law! ~ Chad — This is a tough one and I

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What is Kaizen? The Little Gear

What is kaizen? A reader reminded me that a lot of terms used in articles on this blog go unexplained. Although it’s one of our favorite topics, kaizen is one such term that is often used but seldom explained in enough detail for someone new to the topic. In the

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