October 2010 | Gemba Academy

The Non-Standard Semantics of Standardization

By Jon Miller - October 31st, 2010

The words standard, standards, and standardization with their associated concepts and meanings cause a lot of trouble for lean thinkers and others whose intentions are to promote continuous improvement without the lean label. A basic p

Six Degrees of Taiichi Ohno

By Jon Miller - October 26th, 2010

I was recently asked my view on an idea going around the community of lean thinking people. This notion goes that in order to be a sensei one must be separated by no more than two or three degrees from Taiichi Ohno. Without any disresp

Facing Adversity – Ron Washington Style

By Ron Pereira - October 25th, 2010

I live in the Dallas Fort Worth area… as such, I’ve been completely consumed with the excitement of the Texas Rangers making the World Series. And while there are so many amazing story lines with this young team… the aspect I wa

The Smallest Steps Towards Quality Improvement

By Jon Miller - October 24th, 2010

There is a story about a consultant, apocryphal perhaps, who charged $10,000 for putting a chalk mark on the part of a machine that was causing big problems for his customer. When the customer complained that the charge was excessive f

Practical Pokayoke: Preventing Phone Charger Loss

By Jon Miller - October 19th, 2010

This is an example of a great pokayoke (mistake proofing). My road warrior colleague Kent is prone to forget his phone charger, leaving them plugged in when he departs. The photo above shows the simple yet brilliant application of the

The “Lean Group” Syndrome

By Ron Pereira - October 18th, 2010

I had a recent discussion with a relative who works in a large Chicago based hospital. As it turns out, this particular hospital is attempting to use lean to improve their processes. During our discussion I could tell something wasn’

Ambiguous Visual Controls: Lost in the Supermarket

By Jon Miller - October 16th, 2010

Visual controls must at the very minimum be unambiguous, and either indicate normal versus abnormal or to positively specify a problem condition in order to be useful. Ambiguous visual controls are a waste of print and only good as exa

Blog Action Day: Water

By Jon Miller - October 15th, 2010

Most of us take water for granted. It is colorless, tasteless and runs within, on or around our bodies every moment of our lives. Water flows and forms around obstacles, freezes and cracks the hardest stone, evaporates and floats away

Waste Rules the Empty Spaces Between Us

By Jon Miller - October 13th, 2010

The latest episode in the chronicle of the lean journey at Group Health Cooperative in Washington State is A Story from the Front By Dr. Wellesley Chapman. Dr. Wellesley writes about the experience of launching the lean transformation

Hand Washing Conundrum… at a Major Coffee House

By Ron Pereira - October 12th, 2010

I was recently washing my hands inside an establishment that sells coffee. I am not big on calling companies out, especially companies trying to improve… which this company is. Anyhow, after I washed my hands I went to dry them.

Month: October 2010