Month: May 2012

Total 4 Posts

Where is Your Suggestion Box?

The placement of a suggestion box within an organization speaks volumes about their level of commitment and sophistication in pursuing customer service, quality and continuous improvement. The example above was in the lobby of a county health center, on the way to the restroom. All in all, not bad placement.

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How is PDCA Inimical to Innovation?

PDCA. Plan, Do, Check, Act. This process is at the core of kaizen, lean, six sigma, continuous improvement, hoshin kanri, the scientific method and the learning organization. I also believe that the PDCA cycle is inherent to the creative process. PDCA powers innovation. Perhaps it is a question of language

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How to do Hansei

I am wrapping up a fairly intensive period of reflection. This week was the first board meeting since the merger of Gemba Research and Kaizen Institute nearly 18 months ago. It has been a time of challenge, opportunity and personal growth, requiring much hansei. This was about half of our

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