Month: September 2017

Total 10 Posts

Lean Customer Experience Design

Customers are front and center when it comes to lean transformations. We want to win them over, delight them, keep them, strengthen the relationship and grow the business, by continuously improving what we do. Too often for non-services business that are not face-to-face with the customer every day, it is

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GA 180 | How to Use Total Productive Maintenance with Jeff Gregory

This week’s guest is Jeff Gregory, a consultant with a strong industry background. Jeff and Ron talked all about TPM, OEE, and much more. Even if you’re not in manufacturing, there’s a lot to learn in this episode. An MP3 version of this episode is available for download here. In

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A Spymaster’s Guide to Lean Thinking

A person works in intelligence told me a few things about that profession. Here is a summary of a few similarities between good spy craft and good business leadership that come with lean thinking. Go to the gemba. Intelligence gathering happens by going out into the field. We can’t get

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GA 179 | How to Leverage Continuous Improvement in the Office with Jim Pecoraro

This week’s guest is consultant Jim Pecoraro. Jim and Ron discussed applying continuous improvement beyond manufacturing, specifically in an office or otherwise administrative context. An MP3 version of this episode is available for download here. In this episode you’ll learn: The quotes that inspires Jim (3:12) Jim’s background (3:57) About

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Chess Masters and Lean Thinkers

I found an interesting parallel between lean thinking and game mastery in a book about the history of board games by Tristan Donovan titled It’s All A Game. In a section of the book discussing chess, the author introduced an insight about how the minds of chess masters work. Psychologist

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Monuments to the Lean Journey

Nearly two decades ago I had left the medical device industry to jump into telecom photonics equipment.  My team was responsible for the operations side of a facility that was a recently-acquired startup in the space, with a product that became so popular it created an almost immediate 12-18 month

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