Gemba Academy Blog

Understanding the Customer Experience is a Keystone in Process Improvement

By John Knotts - February 16th, 2024

The Power of Perception: Transforming Challenges into Opportunities

By Ron Pereira - January 30th, 2024

Process Improvement Across Industries

By John Knotts - March 15th, 2024

In the realm of business and organizational efficiency, understanding the nuances of process improvement across various industries is not merely an exercise in intellectual curiosity but a necessity. With 34 years of experience in this

Embracing System-Level Problem Solving over Firefighting

By John Knotts - January 19th, 2024

Thinking in Bets: Embracing Uncertainty and Probabilistic Thinking

By Ron Pereira - January 17th, 2024



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Latest Posts

Process Improvement Across Industries

By John Knotts - March 15th, 2024

In the realm of business and organizational efficiency, understanding the nuances of process improvement across various industries is not merely an exercise in intellectual curiosity but a necessity. With 34 years of experience in this

Understanding the Customer Experience is a Keystone in Process Improvement

By John Knotts - February 16th, 2024

In the realm of business, the adage “the customer is always right” has evolved into a more nuanced understanding that “the customer’s experience is paramount.” As we dive deeper into the intricacies of cus

The Power of Perception: Transforming Challenges into Opportunities

By Ron Pereira - January 30th, 2024

We’ve all been there – facing those challenging, frustrating, or just plain uncertain moments in our personal and professional lives. Whether it’s a project or kaizen event going awry, a difficult conversation with your a

Embracing System-Level Problem Solving over Firefighting

By John Knotts - January 19th, 2024

In the dynamic landscape of business and organizational management, problem-solving is often equated with ad hoc firefighting – a reactive approach where individuals scramble to douse the flames of immediate issues. While this method

Thinking in Bets: Embracing Uncertainty and Probabilistic Thinking

By Ron Pereira - January 17th, 2024

I just finished an interesting book titled “Thinking in Bets: Making Smarter Decisions when you Don’t have all the Facts” by Annie Duke, a world champion poker player. There are lots of parallels to Scientific Thinkin

Harmonizing Organizational Excellence: A Fusion of Agile, Deming, and Toyota Principles

By Steve Kane - November 24th, 2023

In the quest for organizational excellence, many companies turn to established frameworks and philosophies to guide their journey. Among the prominent ones are the Agile Manifesto, Deming’s 14 Principles, and the Toyota Productio

Is Process Improvement Certification Right For Me?

By John Knotts - November 17th, 2023

Embarking on a journey of process improvement often leads to the crossroads of certification. Is obtaining a process improvement certification the correct path for you? This question resonates with many professionals who are eager to e

Improving Coaching Skills in the Workplace

By Steve Kane - October 27th, 2023

Coaching skills are critical for managers and leaders in today’s business environment. Effective coaching drives team performance, improves employee satisfaction, and contributes to a company’s success. If you’re look

Robot humanoid using tablet computer for global network connection

Harnessing AI Large Language Models for Process Improvement

By John Knotts - October 20th, 2023

Artificial Intelligence (AI) is on everyone’s lips these days. In the realm of AI, Large Language Models (LLMs) are emerging as pivotal tools capable of understanding and generating human-like text. However, the capability extends fa

Are You Seeing Green?

By John Knotts - September 22nd, 2023

A “Green Process,” in the context of business and manufacturing, refers to a method or strategy that is designed to have a minimal negative impact on the environment. This can encompass a wide range of efforts aimed at redu

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