measures

2 Articles

The Four Types of Measures and Why Each is Important

By John Knotts - July 15th, 2022

Last month, we talked about the Three Most Important Metrics in a Continuous Improvement Culture.  They were Workload Volume, Process Cycle Time, and Process Defects. Data is key to process management and improvement and The Continuou

Company Culture

Why Traditional Measurement Approaches Do Not Change A Culture

By John Knotts - May 20th, 2022

If you are a student of business, then you have probably heard all the quotes around measuring what you do. The bottom line is if you are not measuring what you are doing, you cannot improve it. Trust me…many organizations that I

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