problem solving Archives

Embracing System-Level Problem Solving over Firefighting

By John Knotts - January 19th, 2024

In the dynamic landscape of business and organizational management, problem-solving is often equated with ad hoc firefighting – a reactive approach where individuals scramble to douse the flames of immediate issues. While this method

Making Big Problems Into Little Problems

By John Knotts - October 21st, 2022

Over the last couple of months, I have talked about how the Process Improvement Project is different than just a regular Project. This is because, when you start a process improvement project, you do not know what is really happening

Root Cause to Solution Identification Simplified

By John Knotts - August 19th, 2022

The one thing that differentiates process improvement projects from regular projects and project management is the methodical way a process improvement practitioner arrives at the root cause and then devises solutions or countermeasure

More Ways to Dig Deeper Using Five Questions

By Kevin Meyer - July 12th, 2019

On a plane the other day I listened to a Tim Ferris podcast with Chip Conley. To be honest, I’m not usually a fan of Mr. Ferris or his long format podcasts, but I do scan his guest list from time to time to look for interesting

The Importance of Respect for People in Problem-Solving

By Kevin Meyer - April 13th, 2018

Respect for people is one of the two core pillars of lean, if not the most important. We talk and write about it a lot, and it is a significant component of Gemba Academy’s online lean training programs. When respect for people i

New Videos: Practical Problem Solving in Spanish

By Kevin Meyer - May 10th, 2017

We just released our fifth course in the School of Lean in Spanish, Practical Problem Solving. Going beyond Spanish subtitles, which are already available on all School of Lean and School of Six Sigma courses, these new courses use n

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