process improvement Archives

Enhancing Organizational Efficiency through Supplier Process Improvement

By John Knotts - April 19th, 2024

In an increasingly interconnected business ecosystem, the performance of an organization is not solely determined by its internal processes but also by the efficiency and reliability of its suppliers. The concept of working closely wit

Process Improvement Across Industries

By John Knotts - March 15th, 2024

In the realm of business and organizational efficiency, understanding the nuances of process improvement across various industries is not merely an exercise in intellectual curiosity but a necessity. With 34 years of experience in this

Understanding the Customer Experience is a Keystone in Process Improvement

By John Knotts - February 16th, 2024

In the realm of business, the adage “the customer is always right” has evolved into a more nuanced understanding that “the customer’s experience is paramount.” As we dive deeper into the intricacies of cus

Is Process Improvement Certification Right For Me?

By John Knotts - November 17th, 2023

Embarking on a journey of process improvement often leads to the crossroads of certification. Is obtaining a process improvement certification the correct path for you? This question resonates with many professionals who are eager to e

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Harnessing AI Large Language Models for Process Improvement

By John Knotts - October 20th, 2023

Artificial Intelligence (AI) is on everyone’s lips these days. In the realm of AI, Large Language Models (LLMs) are emerging as pivotal tools capable of understanding and generating human-like text. However, the capability extends fa

The Power of Creativity in Process Improvement Projects

By John Knotts - June 16th, 2023

In today’s fast-paced and competitive business environment, organizations are constantly seeking ways to improve their processes to stay ahead of the curve. While traditional process improvement methodologies play a crucial role,

Finding Process Improvement Opportunities

By John Knotts - March 17th, 2023

Large organizations that employ process improvement departments and teams often have a list of process improvement projects (typically called the “1 to n list”). These potential projects are prioritized, and practitioners simply ha

Conducting Engaging Virtual Meetings

By John Knotts - February 17th, 2023

In process improvement, it is always best to involve a team. This helps get different points of view and perspectives on a problem. Also, having a team means that you have more people to help you do the work — especially when it

Going To The Electronic Gemba

By John Knotts - November 18th, 2022

Going to Gemba — where the work is done — is a pretty simple concept. Go where the work is being performed and watch what is happening. What happens when the process is all online? Where everything that is happening, is o

Making Big Problems Into Little Problems

By John Knotts - October 21st, 2022

Over the last couple of months, I have talked about how the Process Improvement Project is different than just a regular Project. This is because, when you start a process improvement project, you do not know what is really happening

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