2 Articles

The Value of Friction and Inefficiency

By Kevin Meyer - September 10th, 2021

Our professional lives are generally consumed by trying to make our processes more efficient to reduce waste and help increase the value we deliver to our customers.  Our personal lives are similarly consumed by trying to find time on

Metrics from the Perspective of the Customer

By Kevin Meyer - May 8th, 2020

A core concept of lean is that value is defined from the perspective of the customer, and therefore waste is as well.  We are familiar with both types of muda, waste that is unnecessary and must be removed and waste that is necessary

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