Jon Miller

Total 1302 Posts

Applying the 6 Laws of Tech to Lean

Melvin Kranzberg, a professor of the history of technology at Georgia Institute of Technology, came up with six laws to explain society’s unease with technology’s growing power and presence in our lives. This was in the 1980s and his laws were based on historical examples taken from the Cold War. A

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Wishing Everyone a Granular Thanksgiving

Thanksgiving is my favorite American holiday. The football, the food, the time with friends and family. Part of the tradition is to remember and name things that we are thankful for. It’s an occasion to stop and reflect on our blessings. We should have more holidays in appreciation of gratitude.

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15 Lean Failure Lessons from Software Development, 3/3

Some say that as many as 95% of Lean transformations fail. How could this be? An article The Coming Software Apocalypse in the Atlantic Monthly about the software development world offers insights. This post is the third of a 3-part exploration. Lesson #11 Invisible Complexity Unlike physical things, software is invisible. So

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15 Lean Failure Lessons from Software Development, 2/3

Can it be true that as many as 95% of Lean transformations fail? If so, how? Challenges from the complexities of modern software development offer insights. This post is part 2 of a 3-part exploration, inspired by the article The Coming Software Apocalypse. Lesson #6 Difficulty in Testing Our Systems “When

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15 Lean Failure Lessons from Software Development, 1/3

Reading the Atlantic Monthly article The Coming Software Apocalypse helped me see the question of “Why do lean transformations fail?” in a new context. This question is usually preceded by statements like “95% of lean transformations fail” and some prescriptions against failures. Nobody so far has cited a source to

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Why Aliens Have Yet to Visit Earth

Space is big. The scale of outer space is so grand that humans can’t comprehend it. To boot, humans have difficulty with long-term thinking. This has resulted in an emerging tragedy of the commons, in orbital space. About 95% of what’s up there is in orbit space junk such as

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How Fresh Starts Motivate Us to Keep Improving

When a method works, it works even when we don’t understand how. If we do understand, we can find wider application for the method. So it was interesting to stumble across a human behavior called the fresh start effect as a possible explanation of what makes frequent PDCA cycles such

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Why Don’t You Try TPS?

“We need to improve our operation.” “Why don’t you try TPS?” “We don’t make cars.” If I had a dollar for every time a client brought up the “we don’t make cars” objection to trying to learn from the Toyota Production System, I could make a downpayment for the Tesla

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The Definition of Insanity

Insanity is thinking or behavior that is unreasonable or irrational. Albert Einstein is often credited with observing that insanity is doing the same thing over and over a again and expecting different results. This definition seems too narrow for the broad range of things covered by insanity, for a man

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Lean Customer Experience Design

Customers are front and center when it comes to lean transformations. We want to win them over, delight them, keep them, strengthen the relationship and grow the business, by continuously improving what we do. Too often for non-services business that are not face-to-face with the customer every day, it is

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