Jon Miller

Total 1279 Posts

Lean is Not About Principles

Lately I’ve been involved in several conversations of “Is lean about tools or is it about principles?” Hardly anybody argues for the tools. The popular consensus is that Lean is about principles, but it is a vague and loose consensus at best. What do we mean by principles? One definition of principle is

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The Lean Journey: It’s in the Name

While attending a recent event showcasing the ongoing lean transformation at a local hospital, I was reminded of the meaning of “journey”. Those of us practicing continuous improvement for our personal benefit or on behalf of an organization’s mission often speak in terms of a CI journey, a Lean journey, service

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To Lead with Respect, Stop Boring People

One of the greatest challenges for leaders of an organization is to keep people engaged in the work. Annual Gallup polls tell us that less than a third of U.S. workers are engaged. People who are engaged deliver better quality, productivity and service, whereas disengaged people perform worse and erode profit.

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Why Won’t Senior Leaders Attend My Lean Training?

Nothing focuses the mind like… Most words that end this sentence are rather unpleasant. The hangman’s noose. Being shot at. Impending death. What these have in common is that they limit our future options. They are constraints, making us aware of how precious is our time. Lean is concerned with making the

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King County Food Safety Rating System Earns a Fail

The State of Washington boasts an active Lean community of large corporations, small startups, local hospitals, non-profits, state and local government. Both the State and King County, where Seattle is located, have Lean departments staffed by professional continuous improvement staff. It would have been great if the design of King County’s food safety system had

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Solution-Jumping Creates Problems

In my experience, the most so-called problem solving in this world is just solution-jumping. This is true in business, government policy, personal relationships, sports, personal health. We grease the squeaky wheel. We tamper with systems. We mask symptoms. We throw money at it. We temporarily relieve pain. Solution-jumping is insidious.

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Lean Thinking Questions for a Provider Delay Board

I recently joined a family member’s visit to a local medical center. A new visual control labeled “Provider Delay Board” was displayed prominently in the waiting area. The medical center in question is known for being a long-time practitioner of lean thinking and lean management so this caught my interest.

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A Lean Look at Citigroup’s Ethics Improvement Efforts

David Miller (no known relation) is a morality improvement consultant. That’s not morale, as in how people feel about their work, but morality, as in whether we are good people or bad people, in ethical terms. Featured in the Wall Street Journal article, the banker-turned-seminarian trying to save Citigroup’s soul, Dr. Miller is a

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Taiichi Ohno Interview Video Footage

This week I found a five-minute YouTube video excerpt featuring Taiichi Ohno. It is a television program about the revolutionary productivity Ohno achieved at Toyota. It is from the late 1980s. Taiichi Ohno is interviewed in what looks like his living room, interspersed with black-and-white footage from Toyota in the 1950s. Here are a

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Respect for People and Workbenches of the Mind

Lean cultures accomplish the most good with the least time and resource through continuous improvement and respect for people. Compared to continuous improvement, there is less evidence to prove that respect for people directly affects the bottom line. But we can now point to evidence that disrespect erodes performance. University of California,

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