Jon Miller

Total 1416 Posts

Six-Month Reflection Questions, Adjusted

I’m in the habit of looking back every six months, asking myself a few questions, and setting intentions for the future. In Lean terminology this is known as reflection, or hansei. January through June 2020 will go down in history as a period of disrupted routines, adjusted relationships and resources,

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Towards Non-scale Management

People think Taiichi Ohno’s book Toyota Production is about TPS. It’s not. It’s even arguable whether he ever envisioned the Toyota method as a system or set out to build one. There is no native word in Japanese for “system”. He was even reluctant to label what started as the

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Lean Thinking for Solving Systemic Problems

People are marching worldwide in protest of police violence. They are demanding wide-ranging changes to law enforcement and criminal justice. This is bringing the systemic problem of institutional racism into mainstream consciousness. Systemic problems persist not due to a lack of effort or concern but often due to misdirected efforts.

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Containment at the Source

The past few months have required us to rethink some long-held norms. What jobs are essential? How can we learn, work and play without meeting face to face? What’s the true cost of global supply chains? How tightly do we need to adhere to the genchi genbutsu principle? Why bother

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Why Do We Disrespect the 4th S of 5S?

The 5S method is widely recognized as a fundamental and foundational part of Lean management. Without the basic discipline to remove clutter and distractions, put things back where they belong, and plug our leaks and sources of cutter, we live in chaos. We lose things, we waste time searching or

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The Point of Pointing and Calling

A colleague pointed out and called attention to a question about the practice of shisa kanko so I thought it worth a few words. This is the safety practice of “pointing and calling”. Its roots are obscure, but it has been standard practice in railroads in Japan for over a

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Applying Lean Thinking to Demand and Supply

Lean management is mainly associated with making operations more productive, improving safety, quality, speed and thereby lowering cost. Lean management originated from innovations in the supply chain. More recently, lean thinking has started to be applied to improving the demand side. This includes methods such as Agile development, the Lean

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Condition-Based Management, in Times Like These

The format of the 2020 NFL draft was different due to social distancing requirements. Instead of players and announcers on stage, spectators in the audience, and live interviews, we tuned into the home offices of coaches, personnel managers and analysts. There was fundraising and recognition for people on the front

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