Jon Miller

Total 1334 Posts

Three Core Beliefs Fundamental to Standard Work

Standard work and kaizen are often described the two cornerstones of the Toyota Production System house, a.k.a. lean management. The various systems, methods and tools that make up the lean way of working rely on setting provisional standards, testing these standards, practicing and refining them until stable, practicing standard work,

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Lessons in Problem Solving from the NFL

As we wrap up week #4 for the 2018 season of America’s favorite athletic competition-based entertainment, the National Football League has already given us an important lessons in effective problem solving. More precisely, they are lessons in how we should not attempt to solve problems. The specific problem is regarding

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How to Win with 80% Effort

There is an old Japanese saying that I have always liked. It is hara hachibu ni isha irazu (腹八分に医者いらず). It advises, “Eat until 80% full and you’ll need no doctor”. The equivalent English proverb is “Feed by measure and defy the physician.” It is often shortened to just “hara hachibu” or “80% full”. In

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An Argument in Favor of Jargon

When a group of people use jargon, or specialized language to express ideas or concepts, it can make communication more efficient. On the other hand, Jargon can be difficult for people outside of the group understand. People who use jargon may not realize this, or pause to explain the jargon, making

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How a Little Compassion Improves Outcomes

In an inspiring TED video Stephen Trzeciak, a critical care doctor at Cooper University Health Care in Camden, N.J. explains How 40 Seconds of Compassion Could Save a Life. He begins, “In healthcare we in the midst of a compassion crisis.” Today nearly half of Americans believe healthcare providers are not compassionate. One

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