Jon Miller

Total 1425 Posts

COLLECT Questions for Better Gemba Walks

The purpose of gemba walks is to demonstrate respect for the people who do the work, collect information, and promote actions that continuously improve processes and shape organizational culture. People accomplish this by going to the workplace and engaging people in respectful dialogue about the processes and their performance. This

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Akio Toyoda’s Take on TPS

One might think that Toyota, after more than fifty years of developing, working within, and refining the Toyota Production System, wouldn’t need to run training courses on TPS for managers. And yet recently Toyota has started a series of trainings to study TPS once again. CEO Akio Toyoda himself was

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Better Business Processes through ECRSA

I came across my old friend Ecrsa while working on some teaching videos for our Business Process Mapping.  She’s actually an industrial engineering acronym, ECRS. It stands for Eliminate, Combine, Rearrange, Simplify, with the addition of Automate. ECRSA helps us think through ways to improve our business processes after we

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What’s in the Continuous Improvement Attic?

Whether we’re talking about houses, management systems, or vacation plans, it’s almost always a good idea to build from the foundation up. Even when we think we already have a firm foundation, it’s worth checking before we attempt to build upwards and set additional burden onto it. Many organizational transformations

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How to Think about Zero

For the past few months, businesses have grappled with the question of how to operate without its employees, customers and suppliers breathing the same air. As we enter the summer, professional sports leagues must figure out how it will safely operate. Looking ahead to the fall, many of us ask

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5S and Five More Working from Home Hacks

For many knowledge workers it looks like working from home may be here to stay for a while. Some have found that working from home has improved productivity, due to time saved not commuting or other reasons. For others, the home environment hasn’t been as productive. One of the biggest

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Six-Month Reflection Questions, Adjusted

I’m in the habit of looking back every six months, asking myself a few questions, and setting intentions for the future. In Lean terminology this is known as reflection, or hansei. January through June 2020 will go down in history as a period of disrupted routines, adjusted relationships and resources,

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