Jon Miller

Total 1385 Posts

What Does It Mean to Huddle?

One of the encouraging trends I’ve seen in the past decade with Lean management is the emerging acceptance of team huddles. While still far from universal, this one simple activity is becoming a core part of the daily practice of Lean management. Organizations a decade or more into their Lean

Continue Reading

How to Measure the M in SQDCM

The giant letters SQDCM are common sights on visual display boards of teams on the gemba. They stand for the key performance indicator categories of safety, quality, delivery, cost and morale. Many organizations develop or adopt standard layouts to their team boards. This makes it easy to walk into any

Continue Reading

Lean Management for the Day After Tomorrow

One of the criticisms of lean management is that it doesn’t address innovation. Lean practices build systems for delivering high quality services on-time to customers at lower costs. This is achieved through robust processes, daily management, continuous improvement and the development of people. But robust processes can feel like rigidity

Continue Reading

10 Behaviors to Practice Respect for People

Last week I had the pleasure of facilitating a study mission for a group of leaders from a global manufacturer. We visited several companies. Each was two decades into their lean journey. The host companies were generous in sharing their insights. The participants on the study mission were exceptional in

Continue Reading

Applying Lean Principles to a Business Planning Meeting

This past week my business partners Kevin Meyer, Ron Pereira and I met face to face over a span of two days. The purpose was long-term business planning, near-term goal-setting and prioritization of supporting projects. The three of us have very different styles of thinking, approaching work and arriving at

Continue Reading

How to Be an Effective Change Leader

A Knowledge @ Wharton article titled How to be an Effective Organizational Maverick is worthwhile reading continuous improvement leaders, lean managers, change agents or anyone refusing to accept the status quo as the best or only way to do things. We use the word “maverick” to mean independent person who does

Continue Reading