Jon Miller

Total 1387 Posts

What Does It Mean to Huddle?

One of the encouraging trends I’ve seen in the past decade with Lean management is the emerging acceptance of team huddles. While still far from universal, this one simple activity is becoming a core part of the daily practice of Lean management. Organizations a decade or more into their Lean

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How to Measure the M in SQDCM

The giant letters SQDCM are common sights on visual display boards of teams on the gemba. They stand for the key performance indicator categories of safety, quality, delivery, cost and morale. Many organizations develop or adopt standard layouts to their team boards. This makes it easy to walk into any

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Lean Management for the Day After Tomorrow

One of the criticisms of lean management is that it doesn’t address innovation. Lean practices build systems for delivering high quality services on-time to customers at lower costs. This is achieved through robust processes, daily management, continuous improvement and the development of people. But robust processes can feel like rigidity

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10 Behaviors to Practice Respect for People

Last week I had the pleasure of facilitating a study mission for a group of leaders from a global manufacturer. We visited several companies. Each was two decades into their lean journey. The host companies were generous in sharing their insights. The participants on the study mission were exceptional in

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More Gems from Gemba-focused Executive VP Kawai

In a blog post last year, we described how gemba-focused Toyota Executive VP Kawai spends a typical day at work. In a series of interviews in IT Media, a Japanese online business magazine he continues to drop gems. He was asked about the TNGA (Toyota New Global Architecture) strategic initiative. It aims

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