Jon Miller

Total 1480 Posts

Rediscovering the Taste of Toast

This week I had the opportunity to abstain from food for a couple of days for medical reasons. This wasn’t my first experience with fasting. The couple of times I did when I was much younger, I didn’t enjoy it. I was more active, had more appetite, and less patience.

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What’s Lean All About?

I’ve been working on refreshing and enhancing our learning resources related to Total Productive Maintenance, or TPM. People may be familiar with these letters as they appear in kaizen bursts on a value stream map. In this context, TPM is often shorthand for activities to reduce equipment downtime or even

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Five Lean Questions for Rethinking Work

The pandemic has caused many people to rethink their relationship to work. A record number of older workers are retiring early. More mid-career people are starting their own businesses. Both new and veteran members of the workforce are taking longer stretches of time to reflect before accepting their next job.

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Lessons in Lean and Agility from United Airlines

Plans are worthless, planning is everything. Failing to plan is planning to fail. Everybody has a plan until they get punched in the face. These and similar adages have been repeated by strategists, generals, and prizefighters over the years. Experience teaches us every day that no plan goes exactly according

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How Would Taiichi Ohno Leverage Bezosism?

An article in the Wall Street Journal titled The Way Amazon Uses Tech to Squeeze Performance Out of Workers Deserves Its Own Name: Bezosism argues that the way the company manages its warehouse workers is not people-friendly. Safety incidents are above the industry average. The system of making rate discourages

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Continuous Improvement Storyboards

Lean management has a positive bias for making things visible. This ranges from large and abstract things like performance, progress toward strategic goals, and problem-solving projects down to smaller concrete things like the correct amount of stock on a shelf or placement of tools. Effective visual management highlights abnormality or

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The Current State of Grasping the Current Condition

During a conversation the other day with my friend and colleague Ron Pereira, he mentioned an interesting point. This was in regards to the current state of the continuous improvement community’s understanding of the term current condition. We hear this expression at various stages of the problem-solving process. The first

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Visual Management of Our Readiness

One of the most accessible and basic continuous improvement tools is a workplace organization and visualization practice known as 5S. It has roots that go back perhaps 100 years. The 5S as we know it today seems to have roots in the CANDO system at the Ford Motor Company, adopted

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