Jon Miller

Total 1325 Posts

How a Little Compassion Improves Outcomes

In an inspiring TED video Stephen Trzeciak, a critical care doctor at Cooper University Health Care in Camden, N.J. explains How 40 Seconds of Compassion Could Save a Life. He begins, “In healthcare we in the midst of a compassion crisis.” Today nearly half of Americans believe healthcare providers are not compassionate. One

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Why Do We Need to Set a Hypothesis?

Why do we need to set a hypothesis? Because that’s how the scientific method works. Why do we need to follow the scientific method? Because that’s how we solve complex or novel problems most effectively. Why is that true? Because we test and refine our hypotheses. We were going in

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Review of The Culture Code by Daniel Coyle

The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle examines how groups of various sizes and shapes form into great teams. He offers practical pointers on what we can do to improve our relationships within cooperative environments. Coyle has written a book with a simple, compelling, human-centered

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When Fish Fly

For more than 20 years fish have been flying through the middle of downtown Seattle. Locals come to the Pike Place Fish Market to buy fresh fish. Tourists come for the novelty of seeing the fishmongers throw 10-pound salmon to each other 50 feet through the air. The tradition continues,

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How to Civilize an Elevator

As recently as four years ago, my worked involved constant international travel. This is no longer the case. I miss very little of that life. One thing that I do miss is the exposure to other cultures, in particular how humans in various environments choose to communicate visually. It’s always

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How to Take a Trail, or Not

While shopping for gifts with my family this weekend, I noticed the store had many cards, mugs, printed items on the theme of, “Don’t follow the trail made by others but make your own.” This is spectacularly bad advice for national parks or when trekking through extreme climates. The “make

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Wellness Programs and the Health of Continuous Improvement

Logical. Proven. Life-changing. These words equally describe successful health & wellness programs and continuous improvement programs. But do these programs really work in changing behaviors? Professors David Asch and Shreya Kangovi asked this question, and discuss their findings from their paper Behavioral Phenotyping in Health Promotion Embracing or Avoiding Failure, summarized in an

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A Simple Hand Gesture that is Key to Goal Alignment

Lean management aims to serve others by doing more with less, thereby sustainably reaping just rewards for such service. Among other things, this requires everyone in the organization to continuously improve products, processes, services and as a person. Transforming our thinking style from traditional  management thinking to lean is a

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