How a Little Compassion Improves Outcomes

In an inspiring TED video Stephen Trzeciak, a critical care doctor at Cooper University Health Care in Camden, N.J. explains How 40 Seconds of Compassion Could Save a Life. He begins, “In healthcare we in the midst of a compassion crisis.” Today nearly half of Americans believe healthcare providers are not compassionate. One

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GA 227 | How to Leverage Lean in Banking with Danny Conroy and Daniel Lichty

This week’s guests are Danny Conroy and Daniel Lichty. Danny and Daniel explained how they use lean in banking, specifically to improve the mortgage process. An MP3 version of this episode is available for download here. In this episode you’ll learn: Their backgrounds (2:20) Their favorite quotes (3:56) What lean

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Why Do We Need to Set a Hypothesis?

Why do we need to set a hypothesis? Because that’s how the scientific method works. Why do we need to follow the scientific method? Because that’s how we solve complex or novel problems most effectively. Why is that true? Because we test and refine our hypotheses. We were going in

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When Noise Masks the Problem

Last week I was reading Mark Graban’s latest book, Measures of Success, which does a great job of discussing how to use data to effectively lead and manage an organization.  With new technologies it has become so easy to capture data that we often go overboard – and really never

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GA 226 | How to Practice Lean in the UAE with Dan Whittaker

This week’s guest is Dan Whittaker. Dan shared some interesting stories from his time working in Formula 1, and explained what it’s like applying lean in the United Arab Emirates. An MP3 version of this episode is available for download here. In this episode you’ll learn: Dan’s background (3:05) The

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Review of The Culture Code by Daniel Coyle

The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle examines how groups of various sizes and shapes form into great teams. He offers practical pointers on what we can do to improve our relationships within cooperative environments. Coyle has written a book with a simple, compelling, human-centered

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GA 225 | How to Create a Strategy Execution Plan with David Asher

This week’s guest is our new Director of Certification & Coaching, David Asher. Ron and David talked about the importance of having a Strategy Execution Plan, among other things. An MP3 version of this episode is available for download here. In this episode you’ll learn: Dave’s background (2:22) The quote

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When Fish Fly

For more than 20 years fish have been flying through the middle of downtown Seattle. Locals come to the Pike Place Fish Market to buy fresh fish. Tourists come for the novelty of seeing the fishmongers throw 10-pound salmon to each other 50 feet through the air. The tradition continues,

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GA 224 | How to Apply Lean in Different Countries with James Newell

This week’s guest is James Newell. James is American but has lived in Germany for the past twenty years, and he shared his experiences applying lean there. An MP3 version of this episode is available for download here. In this episode you’ll learn: James’ background (2:17) When James got into

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