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John Knotts

As a Lean Six Sigma Master Black Belt, John has over 30 years of experience in operational excellence. He served 21 years in the US Air Force -- 11 as an internal coach and consultant. He led strategy and change efforts with Booz | Allen | Hamilton for 18 clients. He was an internal coach and consultant for Fortune 100, United Services Automobile Association. And, he’s been a solopreneur growing, scaling, and improving companies for over 12 years. In addition to multiple certifications in change management, project management, agile, and information technology, John has a Bachelor’s in Management, a Master’s in Quality Systems Management, and a Ph.D. in Industrial and Organizational Psychology.

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25 Articles

Enhancing Organizational Efficiency through Supplier Process Improvement

By John Knotts - April 19th, 2024

In an increasingly interconnected business ecosystem, the performance of an organization is not solely determined by its internal processes but also by the efficiency and reliability of its suppliers. The concept of working closely wit

Process Improvement Across Industries

By John Knotts - March 15th, 2024

In the realm of business and organizational efficiency, understanding the nuances of process improvement across various industries is not merely an exercise in intellectual curiosity but a necessity. With 34 years of experience in this

Understanding the Customer Experience is a Keystone in Process Improvement

By John Knotts - February 16th, 2024

In the realm of business, the adage “the customer is always right” has evolved into a more nuanced understanding that “the customer’s experience is paramount.” As we dive deeper into the intricacies of cus

Embracing System-Level Problem Solving over Firefighting

By John Knotts - January 19th, 2024

In the dynamic landscape of business and organizational management, problem-solving is often equated with ad hoc firefighting – a reactive approach where individuals scramble to douse the flames of immediate issues. While this method

Is Process Improvement Certification Right For Me?

By John Knotts - November 17th, 2023

Embarking on a journey of process improvement often leads to the crossroads of certification. Is obtaining a process improvement certification the correct path for you? This question resonates with many professionals who are eager to e

Robot humanoid using tablet computer for global network connection

Harnessing AI Large Language Models for Process Improvement

By John Knotts - October 20th, 2023

Artificial Intelligence (AI) is on everyone’s lips these days. In the realm of AI, Large Language Models (LLMs) are emerging as pivotal tools capable of understanding and generating human-like text. However, the capability extends fa

Are You Seeing Green?

By John Knotts - September 22nd, 2023

A “Green Process,” in the context of business and manufacturing, refers to a method or strategy that is designed to have a minimal negative impact on the environment. This can encompass a wide range of efforts aimed at redu

Implementing 5S in Your Company

By John Knotts - August 18th, 2023

In an era where business competition is fierce, having a streamlined operation can give you a significant edge. One effective strategy to achieve operational efficiency is the 5S methodology. But how do you know if your company needs 5

Conducting A Manual Process Assessment

By John Knotts - July 21st, 2023

A manual process is a task or procedure that is performed without the assistance of automation or technology. These tasks typically require human effort, physical actions, and direct input. Manual processes can range from simple tasks,

The Power of Creativity in Process Improvement Projects

By John Knotts - June 16th, 2023

In today’s fast-paced and competitive business environment, organizations are constantly seeking ways to improve their processes to stay ahead of the curve. While traditional process improvement methodologies play a crucial role,

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