Lessons in Lean and Agility from United Airlines

Plans are worthless, planning is everything. Failing to plan is planning to fail. Everybody has a plan until they get punched in the face. These and similar adages have been repeated by strategists, generals, and prizefighters over the years. Experience teaches us every day that no plan goes exactly according

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GA 393 | Lean Storytelling with Adam Lawrence

This week’s guest is Adam Lawrence. We’ve had Adam on the show a few times before and have come to love his engaging and thought-provoking stories. This week Adam shared several different ones, each with a different message. An MP3 audio version of this episode is available for download here.

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How Would Taiichi Ohno Leverage Bezosism?

An article in the Wall Street Journal titled The Way Amazon Uses Tech to Squeeze Performance Out of Workers Deserves Its Own Name: Bezosism argues that the way the company manages its warehouse workers is not people-friendly. Safety incidents are above the industry average. The system of making rate discourages

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GA 392 | Using Lean on a Horse Farm with John Knotts

This week’s guest is John Knotts. John is our newest Gemba Academy employee, and he shed some light on engagement and change readiness. John also owns a horse farm, and he explained how lean applies to that environment. An MP3 audio version of this episode is available for download here.

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Continuous Improvement Storyboards

Lean management has a positive bias for making things visible. This ranges from large and abstract things like performance, progress toward strategic goals, and problem-solving projects down to smaller concrete things like the correct amount of stock on a shelf or placement of tools. Effective visual management highlights abnormality or

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The Power of Neutral Thinking

“It’s okay to have emotions… just don’t be emotional.” – Russell Wilson One of the great joys of my life has been the ability to coach many of my children’s youth sports teams. It all started by teaching 4-year-old girls to play soccer (or at least which direction to run…LOL!)

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GA 391 | Discovering the Power of Toyota Kata with Ron Pereira & Friends

This week we’re sharing a few different audio clips on the power and benefits of Toyota Kata. The videos they come from will be available to view on our website without a subscription, so be sure to check them out. An MP3 audio version of this episode is available for

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