GA 251 | Lean in New Hampshire with Heather Barto and Tommy Lencki Jr.

This week’s guests are Heather Barto and Sergeant Tommy Lencki Jr. Heather and Tommy both work for the state of New Hampshire, and they described their involvement in the state’s continuous improvement initiatives. An MP3 version of this episode is available for download here. In this episode you’ll learn: The

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New Toyota Kata Resources Page

Starting this month we are publishing a monthly article on a continuous improvement topic, with an accompanying resources page with resources, videos, and tools to support it. This month’s topic is Toyota Kata (TK) and the Scientific Thinking principles that lie beneath its improvement and coaching routines. Included in this

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How to do Direct Observation of Knowledge Work

Knowledge workers are people who make their living primarily by thinking. They include software programmers, scientists, academics, physicians, lawyers, engineers, managers, architects, designers, accountants and various other white-collar professions. It was not long ago that hospitals, banks, software developers, federal and local government offices, and other knowledge workers viewed lean

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GA 250 | Using Process Behavior Charts with Mark Graban

This week’s guest is Mark Graban. This is Mark’s sixth episode with us, and this time he discussed his new book, Measures of Success, as well as how Process Behavior Charts can be used in different contexts. An MP3 version of this episode is available for download here. In this episode

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GA 249 | Lean in Thailand, China, and India with John Chacon

This week’s guest is John Chacon. Ron and John discussed John’s career, specifically his experiences practicing lean in different parts of Asia. An MP3 version of this episode is available for download here. In this episode you’ll learn: John’s favorite quote (2:38) John’s background (3:45) What John has been up

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The 10 Commandments for a Lean Journey

Raymond Chandler was an early 20th century novelist of detective fiction. Most of his books were turned into movies. Fans of the genre may recall Humphrey Bogart’s iconic portrayal of Chandler’s detective Philip Marlowe. As a writer of pulp fiction, his prose was well respected by other serious writers. Chandler

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