Gemba Academy Blog

Blog Archive

Lessons in Lean and Agility from United Airlines

By Jon Miller - October 25th, 2021

Plans are worthless, planning is everything. Failing to plan is planning to fail. Everybody has a plan until they get punched in the face. These and similar adages have been repeated by strategists, generals, and prizefighters over the

A Culture of Continuous Improvement Begins with Leadership

By Steve Kane - October 22nd, 2021

This is the second article, in a series of five, from Gemba Academy Senior Coach John Knotts. The remaining articles in this series will be posted over the next several weeks.  Last month, we began our journey on Building a Culture of

Is Problem Solving a Team Sport or an Individual Effort?

By Jon Miller - October 18th, 2021

Have you ever wondered, “Is this particular problem one that a team should tackle, or one that an individual should handle?” A [email protected] article shared the results of an experiment attempting to answer this question

How Would Taiichi Ohno Leverage Bezosism?

By Jon Miller - October 11th, 2021

An article in the Wall Street Journal titled The Way Amazon Uses Tech to Squeeze Performance Out of Workers Deserves Its Own Name: Bezosism argues that the way the company manages its warehouse workers is not people-friendly. Safety in

Continuous Improvement Storyboards

By Jon Miller - October 4th, 2021

Lean management has a positive bias for making things visible. This ranges from large and abstract things like performance, progress toward strategic goals, and problem-solving projects down to smaller concrete things like the correct

The Power of Neutral Thinking

By Ron Pereira - October 1st, 2021

“It’s okay to have emotions… just don’t be emotional.” – Russell Wilson One of the great joys of my life has been the ability to coach many of my children’s youth sports teams. It all started b

The Current State of Grasping the Current Condition

By Jon Miller - September 27th, 2021

During a conversation the other day with my friend and colleague Ron Pereira, he mentioned an interesting point. This was in regards to the current state of the continuous improvement community’s understanding of the term current

Visual Management of Our Readiness

By Jon Miller - September 20th, 2021

One of the most accessible and basic continuous improvement tools is a workplace organization and visualization practice known as 5S. It has roots that go back perhaps 100 years. The 5S as we know it today seems to have roots in the CA

How Important Is Physical Presence on the Gemba?

By Jon Miller - September 13th, 2021

Nearly thirty years ago when I first ventured into the field of kaizen, continuous improvement, and what’s come to be known as lean management, there was no commercial internet. This meant that if you wanted to talk to someone, y


The Value of Friction and Inefficiency

By Kevin Meyer - September 10th, 2021

Our professional lives are generally consumed by trying to make our processes more efficient to reduce waste and help increase the value we deliver to our customers.  Our personal lives are similarly consumed by trying to find time on

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