Jon Miller

Total 1325 Posts

Compassion as a Competitive Advantage

“The long-term value of a company is based on the speed and quality of its decision-making.” These are the words of Jeff Weiner, CEO of LinkedIn. He was speaking to the 2018 graduating business school students at the University of Pennsylvania. He observed, “It’s hard to make better decisions faster when

Continue Reading

Why Have Belts in Lean and Six Sigma?

Motorola and the General Electric company made the greatest contributions to introduce Six Sigma across business in the 20th century. The deployment of Six Sigma often relied on “belts” of various colors, people who completed a course of study, delivered one or more projects using the methodology, and took an

Continue Reading

What’s the Right Way to Do a Gemba Walk?

From time to time people ask me a variation of the question, “What’s the right way to do a gemba walk?” They want to see an outline of activities, a step-by-step process for planning, taking the walk and reflecting on it. I feel this somewhat misses the heart of the

Continue Reading

Lean Leadership is Teaching Learned Helpfulness

When we use the expression “three-ring circus” we mean that the situation is chaotic and full of activity, not that it is entertaining. Chaotic or not, it takes effort to train animals to perform. Three-ring circuses and dysfunctional modern human workplaces have some things in common in this regard. Elephants are

Continue Reading

The Three Key Metrics for Continuous Improvement

What we call continuous improvement (CI) is in fact unattainable. Something that is continuous is uninterrupted and never rests. Even if we dedicated 100% of our time to CI activities, which is impractical since our daily work would not get done, the improvements we make would be in fits and

Continue Reading

How Lean Transformations Achieve a Fast Takeoff, Part 1 of 2

Superintelligence, as defined in the book Superintelligence: Paths, Dangers, Strategies by Nick Bostrom, is “any intellect that greatly exceeds the cognitive performance of humans in virtually all domains of interest.” Humans are already building and expanding upon intelligent systems, albeit slowly. The book asks questions about the future when machine intelligence, machine-human

Continue Reading