Jon Miller, Author at Gemba Academy

Jon Miller

Jon has dedicated his 25+ year career to the field of kaizen, continuous improvement, and lean management. Jon spent the first eighteen years of his life in Japan, then graduated from McGill University with a bachelor’s in linguistics.

1485 Articles

How to Think About Breakthrough Objectives

By Jon Miller - December 13th, 2021

It’s the time of year when many organizations begin their final review of the past period, and begin looking ahead to the next one. Before setting goals for the coming year, it’s common to zoom out, looking at the big pictu

Continuous Improvement of Learning and Development

By Jon Miller - November 29th, 2021

I was reading through some research on how businesses are evolving their approaches to learning and development. A figure caught my attention: $1,111. This is how much businesses spent per person on training in the year 2020. What stru

Rediscovering the Taste of Toast

By Jon Miller - November 23rd, 2021

This week I had the opportunity to abstain from food for a couple of days for medical reasons. This wasn’t my first experience with fasting. The couple of times I did when I was much younger, I didn’t enjoy it. I was more a

What’s Lean All About?

By Jon Miller - November 15th, 2021

I’ve been working on refreshing and enhancing our learning resources related to Total Productive Maintenance, or TPM. People may be familiar with these letters as they appear in kaizen bursts on a value stream map. In this contex

Five Lean Questions for Rethinking Work

By Jon Miller - November 1st, 2021

The pandemic has caused many people to rethink their relationship to work. A record number of older workers are retiring early. More mid-career people are starting their own businesses. Both new and veteran members of the workforce are

Lessons in Lean and Agility from United Airlines

By Jon Miller - October 25th, 2021

Plans are worthless, planning is everything. Failing to plan is planning to fail. Everybody has a plan until they get punched in the face. These and similar adages have been repeated by strategists, generals, and prizefighters over the

Is Problem Solving a Team Sport or an Individual Effort?

By Jon Miller - October 18th, 2021

Have you ever wondered, “Is this particular problem one that a team should tackle, or one that an individual should handle?” A Knowledge@Wharton article shared the results of an experiment attempting to answer this question

How Would Taiichi Ohno Leverage Bezosism?

By Jon Miller - October 11th, 2021

An article in the Wall Street Journal titled The Way Amazon Uses Tech to Squeeze Performance Out of Workers Deserves Its Own Name: Bezosism argues that the way the company manages its warehouse workers is not people-friendly. Safety in

Continuous Improvement Storyboards

By Jon Miller - October 4th, 2021

Lean management has a positive bias for making things visible. This ranges from large and abstract things like performance, progress toward strategic goals, and problem-solving projects down to smaller concrete things like the correct

The Current State of Grasping the Current Condition

By Jon Miller - September 27th, 2021

During a conversation the other day with my friend and colleague Ron Pereira, he mentioned an interesting point. This was in regards to the current state of the continuous improvement community’s understanding of the term current

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