Jon Miller

Total 1440 Posts

The Many Methods of Business Process Mapping

One of our content goals for the year is to make our learning library more useful for knowledge workers. To this end, we are in the process of building the Business Process Mapping course. What’s in the Business Process Mapping Course? When completed, the business process mapping course will include

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The Loopy Guide to Getting Started with Lean

We often hear the question, “Where do I get started?” from people new to lean, continuous improvement or operational excellence. A simple, universal answer continues to evade us. The answer is rather situational. It depends on where you are, where you’re going, who’s going with you and more. Thinking too

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The Five-minute Morale and Productivity Booster

We love to hear from our customers at Gemba Academy. Sometimes it’s about things we can do better. Customer requests for new topics for our learning library are an important input to our plans. Perhaps the best is hearing about our customers’ success. Stories of customers using our online learning

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COLLECT Questions for Better Gemba Walks

The purpose of gemba walks is to demonstrate respect for the people who do the work, collect information, and promote actions that continuously improve processes and shape organizational culture. People accomplish this by going to the workplace and engaging people in respectful dialogue about the processes and their performance. This

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Akio Toyoda’s Take on TPS

One might think that Toyota, after more than fifty years of developing, working within, and refining the Toyota Production System, wouldn’t need to run training courses on TPS for managers. And yet recently Toyota has started a series of trainings to study TPS once again. CEO Akio Toyoda himself was

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Better Business Processes through ECRSA

I came across my old friend Ecrsa while working on some teaching videos for our Business Process Mapping.  She’s actually an industrial engineering acronym, ECRS. It stands for Eliminate, Combine, Rearrange, Simplify, with the addition of Automate. ECRSA helps us think through ways to improve our business processes after we

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