Jon Miller

Total 1341 Posts

Lessons in Problem Solving from the NFL

As we wrap up week #4 for the 2018 season of America’s favorite athletic competition-based entertainment, the National Football League has already given us an important lessons in effective problem solving. More precisely, they are lessons in how we should not attempt to solve problems. The specific problem is regarding

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How to Win with 80% Effort

There is an old Japanese saying that I have always liked. It is hara hachibu ni isha irazu (腹八分に医者いらず). It advises, “Eat until 80% full and you’ll need no doctor”. The equivalent English proverb is “Feed by measure and defy the physician.” It is often shortened to just “hara hachibu” or “80% full”. In

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How to Manage Continuous Improvement without Authority

People with the title of “Continuous Improvement Manager” or similar often find that they have broad responsibilities but without the matching authority. The CI Manager may need to identify improvement projects. They may be responsible for executing those projects. They may be required to track and tabulate improvement results from

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Why We Need Standard Work on Vacation

For over twenty years I traveled a lot on business and got pretty good at it. These two things almost must go together. A person who travels a lot and does so badly won’t be able to sustain it for very long. It becomes exhausting, stressful and erodes productivity as

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An Argument in Favor of Jargon

When a group of people use jargon, or specialized language to express ideas or concepts, it can make communication more efficient. On the other hand, Jargon can be difficult for people outside of the group understand. People who use jargon may not realize this, or pause to explain the jargon, making

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How a Little Compassion Improves Outcomes

In an inspiring TED video Stephen Trzeciak, a critical care doctor at Cooper University Health Care in Camden, N.J. explains How 40 Seconds of Compassion Could Save a Life. He begins, “In healthcare we in the midst of a compassion crisis.” Today nearly half of Americans believe healthcare providers are not compassionate. One

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Why Do We Need to Set a Hypothesis?

Why do we need to set a hypothesis? Because that’s how the scientific method works. Why do we need to follow the scientific method? Because that’s how we solve complex or novel problems most effectively. Why is that true? Because we test and refine our hypotheses. We were going in

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Review of The Culture Code by Daniel Coyle

The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle examines how groups of various sizes and shapes form into great teams. He offers practical pointers on what we can do to improve our relationships within cooperative environments. Coyle has written a book with a simple, compelling, human-centered

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When Fish Fly

For more than 20 years fish have been flying through the middle of downtown Seattle. Locals come to the Pike Place Fish Market to buy fresh fish. Tourists come for the novelty of seeing the fishmongers throw 10-pound salmon to each other 50 feet through the air. The tradition continues,

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