Jon Miller, Author at Gemba Academy

Why Lean Programs Don’t Work

By Jon Miller - March 22nd, 2022

While reading a Knowledge@Wharton article on the subject of why employee wellness programs don’t work, I found myself thinking about why lean programs don’t always seem to work. Management professor Iwan Barnakay found, “Well

Top 8 Reasons Teams Abandon Their Visuals

By Jon Miller - March 7th, 2022

Reader Dan made a great suggestion in a comment to a recent article on using artifacts to make thinking visible, “Next you might delve into why visuals are sometimes abandoned by teams.” Abandoned visual controls, outd

Using Artifacts to Make Our Thinking Visible

By Jon Miller - February 28th, 2022

In sports, statecraft, gambling, and other competitive endeavors, it often pays to hide one’s thoughts and true intentions. What we indicate and what we actually intend are often different. We hold our cards close to the chest an

How to Let Small Things Bother You

By Jon Miller - February 21st, 2022

An interesting New York Times article points out how many of us have become desensitized to the dangers of this pandemic over the past couple of years. This is due to the constant alarm bells that ring, without always seeing real dange

Formalism for Forms

By Jon Miller - February 14th, 2022

One thing I’ve been doing a lot lately in my job at Gemba Academy is preparation. Specifically, I’m making sure that we have the graphics, figures, and forms our video editors need to do their job smoothly. The audio portio

Towards A Practice Pattern for Gratitude

By Jon Miller - February 7th, 2022

Between food, family, and the feeling of gratitude, Thanksgiving is one of my favorite holidays. It’s easy to be thankful when our blessings cover and surround the dining room table. Even when we have little, or when we face stru

Leader Standard Work for Time and Contingency Planning

By Jon Miller - January 31st, 2022

Many of us make plans or set intentions to improve some aspect of our lives early in the year, or after a break or period of reflection. We may want to prepare healthier meals, exercise more, increase our earnings, get better at guitar

From Lean Workplaces to Empowered Work Spaces

By Jon Miller - January 24th, 2022

We could describe what lean management does as an exercise in threefold rearrangement. First, we rearrange what’s in our minds. This often begins with our attitude about what is our isn’t “my job”. It includes h

Lean Thinking and Extending the Mind

By Jon Miller - January 10th, 2022

It’s well-known that the the particular method for combining manpower, materials, and machinery known as lean manufacturing matured at Toyota in the latter half of the 20th century. Many organizations, both industrial and not, ha

How Lean Practices Adjust the Difficulty Level of Work

By Jon Miller - January 5th, 2022

One sentence caught my attention around the midpoint of the episode of Hidden Brain, titled Work 2.0: Game On! This was after setting the context of how people often view work as pointless or tedious, while enjoying playing games, even

How to Think About Breakthrough Objectives

By Jon Miller - December 13th, 2021

It’s the time of year when many organizations begin their final review of the past period, and begin looking ahead to the next one. Before setting goals for the coming year, it’s common to zoom out, looking at the big pictu

Continuous Improvement of Learning and Development

By Jon Miller - November 29th, 2021

I was reading through some research on how businesses are evolving their approaches to learning and development. A figure caught my attention: $1,111. This is how much businesses spent per person on training in the year 2020. What stru

Rediscovering the Taste of Toast

By Jon Miller - November 23rd, 2021

This week I had the opportunity to abstain from food for a couple of days for medical reasons. This wasn’t my first experience with fasting. The couple of times I did when I was much younger, I didn’t enjoy it. I was more a

What’s Lean All About?

By Jon Miller - November 15th, 2021

I’ve been working on refreshing and enhancing our learning resources related to Total Productive Maintenance, or TPM. People may be familiar with these letters as they appear in kaizen bursts on a value stream map. In this contex

Five Lean Questions for Rethinking Work

By Jon Miller - November 1st, 2021

The pandemic has caused many people to rethink their relationship to work. A record number of older workers are retiring early. More mid-career people are starting their own businesses. Both new and veteran members of the workforce are

Lessons in Lean and Agility from United Airlines

By Jon Miller - October 25th, 2021

Plans are worthless, planning is everything. Failing to plan is planning to fail. Everybody has a plan until they get punched in the face. These and similar adages have been repeated by strategists, generals, and prizefighters over the

Is Problem Solving a Team Sport or an Individual Effort?

By Jon Miller - October 18th, 2021

Have you ever wondered, “Is this particular problem one that a team should tackle, or one that an individual should handle?” A Knowledge@Wharton article shared the results of an experiment attempting to answer this question

How Would Taiichi Ohno Leverage Bezosism?

By Jon Miller - October 11th, 2021

An article in the Wall Street Journal titled The Way Amazon Uses Tech to Squeeze Performance Out of Workers Deserves Its Own Name: Bezosism argues that the way the company manages its warehouse workers is not people-friendly. Safety in

Continuous Improvement Storyboards

By Jon Miller - October 4th, 2021

Lean management has a positive bias for making things visible. This ranges from large and abstract things like performance, progress toward strategic goals, and problem-solving projects down to smaller concrete things like the correct

The Current State of Grasping the Current Condition

By Jon Miller - September 27th, 2021

During a conversation the other day with my friend and colleague Ron Pereira, he mentioned an interesting point. This was in regards to the current state of the continuous improvement community’s understanding of the term current

Visual Management of Our Readiness

By Jon Miller - September 20th, 2021

One of the most accessible and basic continuous improvement tools is a workplace organization and visualization practice known as 5S. It has roots that go back perhaps 100 years. The 5S as we know it today seems to have roots in the CA

How Important Is Physical Presence on the Gemba?

By Jon Miller - September 13th, 2021

Nearly thirty years ago when I first ventured into the field of kaizen, continuous improvement, and what’s come to be known as lean management, there was no commercial internet. This meant that if you wanted to talk to someone, y

Blog Writing Workflow and Visual Management

By Jon Miller - September 6th, 2021

Here’s an update on my ongoing experiment in making the process of publishing forty-plus blog articles per year easier, more fun, and defect-free. It’s going well. I set a task for myself every Friday to look at the WIP wit

Coaching Problem Solvers at Toyota

By Jon Miller - August 30th, 2021

It’s widely accepted these days that sustaining excellence long term requires customer focus and continuous improvement. Organizations increasingly realize that people capable of thinking and solving problems are their greatest a

Five Practice Patterns for Succeeding as a New Manager

By Jon Miller - August 23rd, 2021

For many, stepping into a management position can bring a mix of excitement and doubt. On the one hand, it’s a recognition that we’ve done a great job in our functional role, and are ready to take the next natural step up i

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