Jon Miller

Total 1297 Posts

Brain Science on How Lean Works

How does Lean work? There are rational, that is to say scientific, explanations. It works because when outputs are increase and inputs decreased, profit follows. Lean works because flow, pull and visualization remove waste and expose problems. Solving these problems and maintaining flow reduces inputs. Lean works because humans working within flow production, solving problems

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Visual Management Mind Trick

Talk about thinking outside of the box. Each spring crows entered the abandoned lower floors of the research center. They stripped away pipe insulation for their nests. They left behind feathers and droppings. What did the researchers do to stop the crows? They put up signs reading, “No Entry to Crows”. The crows stayed

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Lean is Not About Principles

Lately I’ve been involved in several conversations of “Is lean about tools or is it about principles?” Hardly anybody argues for the tools. The popular consensus is that Lean is about principles, but it is a vague and loose consensus at best. What do we mean by principles? One definition of principle is

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The Lean Journey: It’s in the Name

While attending a recent event showcasing the ongoing lean transformation at a local hospital, I was reminded of the meaning of “journey”. Those of us practicing continuous improvement for our personal benefit or on behalf of an organization’s mission often speak in terms of a CI journey, a Lean journey, service

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To Lead with Respect, Stop Boring People

One of the greatest challenges for leaders of an organization is to keep people engaged in the work. Annual Gallup polls tell us that less than a third of U.S. workers are engaged. People who are engaged deliver better quality, productivity and service, whereas disengaged people perform worse and erode profit.

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King County Food Safety Rating System Earns a Fail

The State of Washington boasts an active Lean community of large corporations, small startups, local hospitals, non-profits, state and local government. Both the State and King County, where Seattle is located, have Lean departments staffed by professional continuous improvement staff. It would have been great if the design of King County’s food safety system had

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Solution-Jumping Creates Problems

In my experience, the most so-called problem solving in this world is just solution-jumping. This is true in business, government policy, personal relationships, sports, personal health. We grease the squeaky wheel. We tamper with systems. We mask symptoms. We throw money at it. We temporarily relieve pain. Solution-jumping is insidious.

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A Lean Look at Citigroup’s Ethics Improvement Efforts

David Miller (no known relation) is a morality improvement consultant. That’s not morale, as in how people feel about their work, but morality, as in whether we are good people or bad people, in ethical terms. Featured in the Wall Street Journal article, the banker-turned-seminarian trying to save Citigroup’s soul, Dr. Miller is a

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