Jon Miller

Total 1294 Posts

Why Aliens Have Yet to Visit Earth

Space is big. The scale of outer space is so grand that humans can’t comprehend it. To boot, humans have difficulty with long-term thinking. This has resulted in an emerging tragedy of the commons, in orbital space. About 95% of what’s up there is in orbit space junk such as

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Why Don’t You Try TPS?

“We need to improve our operation.” “Why don’t you try TPS?” “We don’t make cars.” If I had a dollar for every time a client brought up the “we don’t make cars” objection to trying to learn from the Toyota Production System, I could make a downpayment for the Tesla

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The Definition of Insanity

Insanity is thinking or behavior that is unreasonable or irrational. Albert Einstein is often credited with observing that insanity is doing the same thing over and over a again and expecting different results. This definition seems too narrow for the broad range of things covered by insanity, for a man

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Lean Customer Experience Design

Customers are front and center when it comes to lean transformations. We want to win them over, delight them, keep them, strengthen the relationship and grow the business, by continuously improving what we do. Too often for non-services business that are not face-to-face with the customer every day, it is

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A Spymaster’s Guide to Lean Thinking

A person works in intelligence told me a few things about that profession. Here is a summary of a few similarities between good spy craft and good business leadership that come with lean thinking. Go to the gemba. Intelligence gathering happens by going out into the field. We can’t get

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