Jon Miller

Total 1344 Posts

King County Food Safety Rating System Earns a Fail

The State of Washington boasts an active Lean community of large corporations, small startups, local hospitals, non-profits, state and local government. Both the State and King County, where Seattle is located, have Lean departments staffed by professional continuous improvement staff. It would have been great if the design of King County’s food safety system had

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Solution-Jumping Creates Problems

In my experience, the most so-called problem solving in this world is just solution-jumping. This is true in business, government policy, personal relationships, sports, personal health. We grease the squeaky wheel. We tamper with systems. We mask symptoms. We throw money at it. We temporarily relieve pain. Solution-jumping is insidious.

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Taiichi Ohno Interview Video Footage

This week I found a five-minute YouTube video excerpt featuring Taiichi Ohno. It is a television program about the revolutionary productivity Ohno achieved at Toyota. It is from the late 1980s. Taiichi Ohno is interviewed in what looks like his living room, interspersed with black-and-white footage from Toyota in the 1950s. Here are a

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Respect for People and Workbenches of the Mind

Lean cultures accomplish the most good with the least time and resource through continuous improvement and respect for people. Compared to continuous improvement, there is less evidence to prove that respect for people directly affects the bottom line. But we can now point to evidence that disrespect erodes performance. University of California,

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The Inner Game of Continuous Improvement

Five-time Superbowl winner Tom Brady credits reading The Inner Game of Tennis by Tim Gallwey for helping him overcome anxiety and self-doubt, and to keep winning. I read the book looking for parallels and general lessons that could be applied to workplace performance and continuous improvement, and was not disappointed. Here is a summary

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What’s Another Word for “Problem”?

What’s another word for “problem”? Opportunity? Situation? How about challenge? Whenever I hear this question, it’s an indication of a cultural problem. Unlike in lean organizations, bad things follow the discovery of a problem within traditional organizations. Being handed responsibility for a problem hints at possible punishment. For opportunities or challenges, hint of

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Review of Leading with Lean by Philip Holt

Leading with Lean: an Experience-based Guide to Lean Transformation, by Philip Holt, aims to provide current or aspiring lean leaders with experience-based insights and steps to ensure that others in the organization are turned on and tuned into the possibilities of lean. The author is the Head of Operational Excellence at Philips, and

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