GA 047 | Developing a Lean Ecosystem with David Mann

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Today’s guest is David Mann. David is the author of Creating a Lean Culture: Tools to Sustain Lean Conversions, one of my all-time favorite lean books. We discussed lean production versus management systems and the best ways to keep your senior leaders engaged throughout your organization’s  lean journey.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • David’s background and what he’s up to nowadays (2:38)
  • The quote that inspires David (4:12)
  • Something you might not know about David’s book (6:42)
  • Whether lean production or lean management come first, and how they’re related (8:28)
  • Where organization should be focused first (14:04)
  • How to hold the interest of senior executives along your lean journey (18:42)
  • What “Respect for People” means to David (30:42)
  • The best advice David has ever received (31:44)
  • David’s personal productivity habit (32:59)
  • Something that surprised David in the past year (34:23)
  • What David does to recharge and refocus (35:39)
  • The skill David needs to improve to become a better lean leader (37:11)
  • David’s final words of wisdom (38:46)

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You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

What comes first, lean production or lean management? Why?

GA 046 | Lean in Japan with Mark Graban

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This episode’s guest is Mark Graban, VP of Customer Success at KaiNexus and longtime friend of Gemba Academy. Mark recently went to Japan on a special Kaizen Institute trip that included tours of hospitals, Toyota, and other lean facilities. During our conversation he shared what he saw and learned during his time abroad.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Mark’s background (3:10)
  • Why Mark went to Japan (5:07)
  • Who Mark went with, and who led the trip (6:50)
  • Whether or not it’s easier to practice lean in Japan (8:47)
  • Mark’s experience at the Toyota plants (12:52)
  • The different hospitals Mark visited (17:44)
  • What Mark learned from Japanese Kaizen (22:50)
  • What Mark would change if he could go back in time to earlier in his lean journey (31:59)
  • The biggest obstacle to successful lean transformations, in Mark’s opinion (33:09)
  • What we can learn about decision-making from this year’s Super Bowl (37:02)

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If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

What is your impression of Japanese lean vs lean in other countries?

How to Build a Workplace People Love By Adding Joy

MenloBy Ron Pereira

I want to keep my message short, and to the point, since I want to help you carve out 56 minutes from your week in order to watch what I believe to be one of the most amazing business stories ever told.

Richard Sheridan, from Menlo Innovations, did a webinar with us last week on how to build a workplace everyone loves and we want all of the world to see it. So we’re making it free to view here on the blog.

Please share this article with anyone, and everyone, you know that works for a living.

I truly believe this message transcends “continuous improvement” so don’t worry if your Aunt Lucy, who works at the library, knows nothing of kanban systems or takt time.  She doesn’t need to in order to benefit from the Menlo message.

If you’re reading this via email, or RSS, you may need to click through to the actual article in order to see the video since it’s embedded in the post.

If, for some reason, you can’t see the video player please click here to watch it on our “new videos” page.

You can also request a full access 3 day trial in order to gain access to all 700+ videos we offer.  No credit card required.

GA 045 | Respect for People with Past Guests

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respect-for-peopleThis episode is a little different. Our good friend and past guest Jamie Parker suggested consolidating some of our most powerful “Respect for People” definitions for our listeners to enjoy, learn from, and reflect upon. Hearing both the central themes and varying perspectives is fascinating, and definitely inspiring.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Jamie’s own definition of “Respect for People” (1:59)
  • Eric Ries’s definition (4:28)
  • David Meier’s definition (5:19)
  • Ron Pereira’s definition (8:12)
  • Kevin Meyer’s definition (9:58)
  • Steve Kane’s definition (12:27)
  • Jamie Flinchbaugh’s definition (14:25)
  • Adam Zak’s definition (15:50)
  • Mike Grogan’s definition (16:58)

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If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

Whose definition resonates the most with you? Why?

GA 044 | Beyond Heroes with Kim Barnas

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kim-barnasToday’s guest is Kim Barnas, author and former Senior VP at healthcare network ThedaCare. We discussed the “hero approach” to problem-solving, the best ways to expose continuous improvement methodology to highly trained doctors, and overall how to manage the challenges of implementing lean in a medical setting.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Kim’s background and how she was first exposed to lean (3:33)
  • The quote that inspires Kim (5:11)
  • All about Kim’s book (5:56)
  • What the “Hero Approach” is (7:50)
  • How to implement Lean and Six Sigma tools in a medical setting (9:20)
  • Some examples of problems that Kim has solved (11:10)
  • How to balance experimentation with the primary goal of saving lives (13:10)
  • What True North metrics are and why they matter (14:20)
  • All about financial stewardship (15:32)
  • Advice for healthcare employees interested in implementing lean (16:58)
  • What “Respect for People” means to Kim (19:55)
  • The best two pieces of advice Kim has ever received (20:36)
  • Kim’s personal productivity habit (22:37)
  • Kim’s final words of wisdom (27:46)

Podcast Resources

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Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

Have you had experience applying lean to a healthcare setting? What challenges did you face?

GA 043 | Making Mistakes with Mike Grogan

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Today’s guest is Mike Grogan, who you may remember from another episode we recorded this past July. Mike is an incredibly insightful and passionate lean practitioner who has spent the past two years bringing continuous improvement to CCBRT, a health clinic in Tanzania.

Mike and I discuss his three biggest mistakes and what he learned from each one. This is one of our deepest and most emotional conversations to date, and I think you’ll find what Mike has to say incredibly powerful.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • What Mike has been doing since our first podcast (3:44)
  • The message Mike hopes listeners will take away from this episode (5:50)
  • Mike’s first big mistake (6:03)
  • Mike’s second big mistake (13:45)
  • The definition of “real lean” (20:18)
  • Mike’s third big mistake (23:25)
  • Why Mike wouldn’t go back and give advice to his younger self (30:52)
  • What’s next for Mike (33:14)

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If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

What are the biggest mistakes you’ve made to date? What did you learn from them?

Lean Thinker Challenge #7

iStock_000026514261XLargeWelcome to another edition of the Lean Thinker Challenge!

The Situation

Your boss, the Senior VP of Operations, has approached you about starting to practice 5S throughout your 350 person manufacturing company.

His reasoning is quite straight forward… he feels disorganization and lack of standardization is directly related to the poor company performance of late.

He also senses employee morale is at an all time low and wonders if a cleaner, more organized, workplace will help.

Your boss has also made it clear that there is far more to lean than 5S… but feels this may be the best way to build some momentum.

The Challenge

Two years ago your company attempted to practice 5S.  All you really remember is that these super intense consultants came in to lead the charge, cheesy 5S banners were hung from the ceilings, and employees were told they could only have 1 personal picture/item on their desk.  In short, it was a disaster and the initiative died a quick, and painful, death.

So, now, even though you feel your boss has good intentions you have no idea how to approach these same employees who, you’re confident, will be skeptical and likely upset about having to do all this “5S stuff” again.

What should you do?

GA 042 | Lean for Retail & Service Organizations with Josh Howell

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This episode’s guest is Josh Howell, a Senior Coach at the Lean Enterprise Institute. Josh’s role at LEI involves supporting co-learning partnerships, developing workshops, and running experiments to solve business problems across various industries.

Josh also spent nine years working for Starbucks, starting as a barista and ending up as a member of the company’s continuous improvement task force. The combination of his impressive background and accessible examples makes this episode appropriate for anyone at any stage of their lean journey.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Josh’s background and how he first learned about lean (2:50)
  • The quote that inspires Josh (5:46)
  • Why the retail sector is interested in lean (6:56)
  • Examples of improvements Josh made at Starbucks (9:05)
  • Other challenges Josh faced working in the retail sector (19:11)
  • What “Respect for People” means to Josh (24:17)
  • The best advice Josh has ever received (31:07)
  • Josh’s personal productivity habit (32:06)
  • Josh’s final words of wisdom (39:02)

Podcast Resources

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Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

In what other ways does lean apply to the retail sector?

GA 041 | FedEx Office’s Lean Journey with Jamie Parker

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Today’s guest is Jamie Parker, one of my all-time favorite lean thinkers. Jamie is a District Manager for FedEx Office and her and her team are doing incredible work over there. I think you’ll find our conversation provides an interesting look into what continuous improvement is like at such a large, influential organization.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • Jamie’s background at FedEx Office (2:50)
  • How Jamie first discovered lean (3:22)
  • The quote that most inspires Jamie and what it means to her (4:40)
  • A detailed account of Jamie’s lean journey (6:29)
  • Jamie’s vision of an ideal lean culture at FedEx Office (8:24)
  • What this cultural change entails (10:17)
  • What Jamie and her team have learned (11:55)
  • Their biggest failure so far (16:55)
  • Jamie’s biggest accomplishment of 2014 (18:36)
  • What “Respect for People” means to Jamie (20:14)
  • The best advice Jamie has ever received (22:35)
  • Jamie’s personal productivity habit (24:40)
  • Jamie’s final words of wisdom (29:48)

Podcast Resources

Subscribe & Never Miss New Episodes!

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Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

Can you relate to FedEx Office’s lean journey? How so?

GA 040 | Lean Safety with Robert Hafey

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This episode’s guest is Robert Hafey. Robert has an impressive corporate background including many years at the U.S. Steel Corporation and later conveyor belt solutions manufacturer Flexco.

Bob and I explored how he goes about improving safety performance using the principles of lean. I think you’ll find that the concept of Lean Safety is applicable to all industries, not just manufacturing.

An MP3 version of this episode is available for download here.  

In this episode you’ll learn:

  • The quote that inspires Robert (2:17)
  • Bob’s extensive manufacturing background (3:01)
  • What Lean Safety is, and what it isn’t (4:37)
  • All about Robert’s Lean Safety books and workshops (14:49)
  • The lean tools Robert uses to implement Lean Safety (17:10)
  • Robert’s advice for those interested in Lean Safety (19:26)
  • What “Respect for People” means to Robert (20:54)
  • The best advice Robert has ever received (23:22)
  • Robert’s personal productivity habit (24:31)

Podcast Resources

Subscribe & Never Miss New Episodes!

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Click to Subscribe in iTunes

If you enjoyed this podcast please be sure to subscribe on iTunes. Once you’re a subscriber all new episodes will be downloaded to your iTunes account and smartphone.

The easiest way for iPhone users to listen to the show is via the free, and incredible, Podcast app.

You can download it here. CLICK HERE to subscribe to the Gemba Academy podcast on iTunes.

You can also subscribe via Stitcher which is definitely Android friendly.

What Do You Think?

What is your experience, if any, with Lean Safety?