May 2008 | Gemba Academy

Conference Calls, Kids, and SMED

By Ron Pereira - May 30th, 2008

My wife is out of town to visit some relatives which means it’s me and my three kiddos for the weekend. Here is the sticky part. I had to arrange an important conference call today and was totally stressing out on how I was going to

8 Dimensions of Quality

By Ron Pereira - May 28th, 2008

The definition of quality is often a hotly debated topic. While it may seem intuitive, when we get right down to it, “quality” is a difficult concept to define with any precision. The most fundamental definition of a quality produc

A Lesson in Courage

By Ron Pereira - May 27th, 2008

“Without courage, wisdom bears no fruit.” -Baltasar Gracian Family Vacation Over the Memorial Day weekend my family and I went on a much needed vacation. We normally go to Sea World each summer, but since my wife is almost 8 month

Definitely Not the Pull System: Anderson Cooper 360

By Jon Miller - May 26th, 2008

Not exactly breaking news, but highly amusing: video link How many wastes can you spot in this video? What are the causes of these wastes? How would you redesign this system? Despite the “push”, is this system better or wor

Toyota’s Secret to Kaizen Success: Unpaid OT?

By Jon Miller - May 24th, 2008

There was an interesting development at Toyota last week. Articles reported titles such as Toyota to raise overtime pay for ‘voluntary’ work. Titles included terms of interest, not often combined: kaizen, voluntary, overwor

Make a Mistake… Own up to it

By Ron Pereira - May 22nd, 2008

A lesson I’ve known for a long time was just reinforced for me here at a restaurant in the London Heathrow airport. Here’s what happened. I arrived at the airport early so decided to sit down for a nice English breakfast (

Lessons from the airport

By Ron Pereira - May 18th, 2008

Recently, in the DFW airport, as I was buying a bottle of water I watched an older man chastise two of his younger workers for wearing earrings. Apparently, in this store you aren’t allowed to wear things in your ears. Fair enough. B

What You Find on the Floor Tells You a Lot

By Jon Miller - May 15th, 2008

Look down and pay attention to what is on the floor you walk on, the next time you walk the floor. What you find on the floor tells you a lot about what kind of thinking you will find on the floor, carpeted or concrete. Most of us look

Calculating Optimal Crew Size in Mixed Model Cells

By Ron Pereira - May 13th, 2008

I have a question for you. How would you staff a cell that produces multiple products, all with varying cycle times? In this article I will offer my thoughts and am excited to hear your comments as to how you would (or do) approach it

Overheard in Amsterdam: I Just Want the #$%@ to Clean Things Up

By Jon Miller - May 12th, 2008

It was midnight body time and 8AM in Amsterdam. Sitting in the KLM lounge waiting for a connection, the two men in the chairs next to me speak with American accents: “So I want to go over what they are doing. Hour by hour charts?

Month: May 2008