April 2010 | Page 2 of 2

Ambiguous Visual Controls: Waste Please

By Jon Miller - April 7th, 2010

There is something sinister about a place that calls itself “the happiest place on earth”. How did they arrive at that superlative conclusion? Did they benchmark GNH (Gross National Happiness) against other locations on ear

Vague Instructions and Counting

By Ron Pereira - April 7th, 2010

On Monday I wrote a fun little article asking the fine readers of LSS Academy if they could count! Of course this was all done in fun… as I know you can all count. But, as many of you pointed out, there were several lessons to be lea

The Checklist Manifesto: How to Get Things Right by Atul Gawande

By Jon Miller - April 6th, 2010

I just finished reading and thoroughly enjoyed The Checklist Manifesto: How to Get Things Right by Dr. Atul Gawande. I recommend it. Mark Graban at the Lean Blog has written passionately and at length about the value of checklists in i

Can you count? Are you sure?

By Ron Pereira - April 5th, 2010

If you’ve ever gone through some form of continuous improvement training you may have done this little experiment. But in case you haven’t, I’d like to challenge you to count the number of times the letter “F

Five Most Terrifying Words for a Lean Thinker

By Jon Miller - April 2nd, 2010

The check was not performed. These words were spoken today during a meeting to review an ongoing and complex problem solving effort within Gemba. These words chilled me to the bone. The failure to perform a check is far more dangerous

Coming clean…

By Ron Pereira - April 2nd, 2010

My article yesterday, about Yahoo! buying LSS Academy, has officially taken on legs of its own. There were several comments to the post but even more emails, phone calls, etc. I’ve had family members and close friends sending c

The Business Complexity Accelerator at Toyota

By Jon Miller - April 1st, 2010

There was an interesting article in the Knowledge@Wharton newsletter today. Wharton management professor John Paul MacDuffie interviewed Toyota expert, author and Tokyo University Professor Takahiro Fujimoto. The piece is called Under

Month: April 2010