Today’s podcast is a little different from any of our previous shows since, well, I’m flying solo!
My family and I recently took a 3,600 mile road trip which afforded me the opportunity to listen to some audio books.
One of these books is something I’ve long wanted to read but never had… and that book is “How to Win Friends and Influence People” by Dale Carnegie.
Initially, you may wonder what this book has to do with continuous improvement… but, I contend, this may be one of the most important books you could ever read if you hope to truly make an impact with continuous improvement or really any aspect of your life.
And, as you’ll hear, this trip was very special to me for a deeply personal reason since my Father passed away shortly after we visited with him.
My Dad taught me so many things… but, perhaps the most significant thing he taught me was that our success in life largely depends on how well we can get along with and influence others which is exactly what this book is about.
So, I am dedicating this episode to my late Father, Dr. Ronald Roy Pereira. I love you, Dad!
To hear the podcast just press the “Play” button at the top of this post. An MP3 version is also available for download here.
We’ve also consolidated this episode into an eBook that can be downloaded and read online or offline.
Here is an outline of the episode broken down by parts and chapters.
Part 1: Fundamental Techniques in Handling People
- Chapter 1: Fundamental Techniques in Handling People (5:18)
- Principle: Don’t criticize, condemn, or complain.
- Chapter 2: The Big Secret of Dealing with People (7:00)
- Principle: Give honest and sincere appreciation.
- Chapter 3: He Who Can Do This Hold the Whole World with Him. He Who Cannot Walks a Lonely Way (9:12)
- Principle: Arouse in the other person an eager want.
Part 2: Ways to Make People Like You
- Chapter 1: Do This and You’ll Be Welcome Anywhere (11:22)
- Principle: Become genuinely interested in other people.
- Chapter 2: A Simple Way to Make a Good Impression (12:38)
- Principle: Smile.
- Chapter 3: If You Don’t Do This, You’re Headed for Trouble (14:11)
- Principle: Remember that a person’s name is to that person the sweetest and most important sound in any language.
- Chapter 4: An Easy Way to Become a Good Conversationalist (15:29)
- Principle: Be good listeners while encouraging others to talk about themselves.
- Chapter 5: How to Interest People (16:33)
- Principle: Talk in terms of the other person’s interests.
- Chapter 6: How to Make People Like You Instantly (17:22)
- Principle: Make the other person feel important – and do it sincerely.
Part 3: How to Win People to Your Way of Thinking
- Chapter 1: You Can’t Win an Argument (18:53)
- Principle: The only way to get the best of an argument is to avoid it.
- Chapter 2: A Sure Way of Making Enemies — And How to Avoid It (19:51)
- Principle: Show respect for the other person’s opinions. Never say “you’re wrong.”
- Chapter 3: If You’re Wrong, Admit It (20:48)
- Principle: If you’re wrong, admit it quickly and emphatically.
- Chapter 4: A Drop of Honey (21:54)
- Principle: Begin in a friendly way.
- Chapter 5: The Secret of Socrates (23:30)
- Principle: Get the other person saying “Yes, Yes” immediately.
- Chapter 6: The Safety Valve in Handling Complaints (24:36)
- Principle: Let the other person do a great deal of the talking.
- Chapter 7: How to Get Cooperation (25:28)
- Principle: “Let the other person come up with, and implement, his or her ideas!”
- Chapter 8: A Formula that Will Work Wonders for You (26:50)
- Principle: Try honestly to see things from the other person’s point of view.
- Chapter 9: What Everybody Wants (27:36)
- Principle: Be sympathetic with the other person’s ideas and desires.
- Chapter 10: An Appeal that Everybody Likes (29:01)
- Principle: Appeal to the nobler motives.
- Chapter 11: The Movies Do it. TV Does it. Why Don’t You Do it? (30:26)
- Principle: Dramatize your ideas.
- Chapter 12: When Nothing Else Works, Try This (32:02)
- Principle: Throw down a challenge.
Part 4: Be a Leader: How to Change People Without Giving Offense or Arousing Resentment
- Chapter 1: If You Must Find Fault, This is the Way to Begin (35:40)
- Principle: Begin with praise and honest appreciation.
- Chapter 2: How to Criticize — and Not Be Hated for It (36:22)
- Principle: Call attention to people’s mistakes indirectly.
- Chapter 3: Talk About Your Own Mistakes First (37:34)
- Principle: Talk about your own mistakes before criticizing the other person.
- Chapter 4: No One Likes to Take Orders (38:09)
- Principle: Ask questions instead of giving direct orders.
- Chapter 5: Let the Other Person Save Face (38:48)
- Principle: Let the other person save face.
- Chapter 6: How to Spur People to Success (40:52)
- Principle: Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise.”
- Chapter 7: Give a Dog a Good Name (41:42)
- Principle: Give the other person a fine reputation to live up to.
- Chapter 8: Make the Fault Seem Easy to Correct (43:47)
- Principle: Use encouragement. Make the fault seem easy to correct.
- Chapter 9: Making People Glad to Do What You Want (44:23)
- Principle: Make the other person happy about doing the thing you suggest.
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- How to Win Friends & Influence People
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