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GA 550 | Assessing and Improving an Organization’s Culture with Garrett Delph

Avatar photo By Jessica Bush Updated on March 26th, 2026

This week’s guest is Garrett Delph. Ron and Garrett discussed Garrett’s company Clarity Ops, his take on continuous improvement, what it means to be emotionally neutral, and more. An MP3 audio version of this episode is available for download here.

In this episode you’ll learn: 

  • Garrett’s favorite quote (3:53)
  • His background (4:23)
  • How he uses continuous improvement (7:40)
  • What Garrett looks at when he is assessing a client (8:50)
  • How Garrett approaches the “people” side (12:53)
  • Other indicators of areas that need improvement (18:03)
  • What Garrett does when the market is the issue (19:50)
  • Practical tips for becoming more efficient (22:20)
  • What “emotionally neutral” means (27:18)

Podcast Resources

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Jessica Bush

Jessica is responsible for the editorial aspects of Gemba Academy’s content, focusing on course materials, podcast production, social media, and other copywriting efforts. An avid advocate of entrepreneurship, Jessica has worked with two technology startups as co-founder and head marketing strategist. Jessica received her BS in Business Administration from Cal Poly San Luis Obispo, with a minor in Music.

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