Jon Miller, Author at Gemba Academy

The True Meaning of Zen

By Jon Miller - February 2nd, 2011

What is the true meaning of zen? At one level the answer is easy. It means meditation. The Japanese for zen is from the Chinese for chan which in turn comes from the Hindu dhyana, the form of yoga through meditation. Ok, so that is the

The Importance of Metering the Smallest Losses

By Jon Miller - January 26th, 2011

There is an expression in Japanese, 　「ちりも積もれば山となる」　”Dust accumulates to form a mountain.” (chiri mo tsumoreba yama to naru). While this may not be geologically correct, it carries a deep truth

Why Don’t We See More QC Circles?

By Jon Miller - January 24th, 2011

In the early 1990s I recall my Japanese sensei were absolutely appalled at the dearth of industrial engineers and production engineers within the ranks of the major American manufacturers who hired them as kaizen consultants. The cycle

Intel Volunteers Apply Lean Principles to Food Bank

By Jon Miller - January 22nd, 2011

My friend Kevin Meyer of Superfactory shared a great example of lean principles being applied beyond manufacturing to help a non-profit organization become more productive in serving the needs of the community. Roadrunner Food Bank put

3rd Annual Management Blog Review 2 of 2: The Lean Thinker

By Jon Miller - January 20th, 2011

Mark Rosenthal has a lot to think about. For the past several decades he has seen companies struggle, fail and succeed at implementing lean thinking. He has played a role in the success at Boeing, Terex and Eastman-Kodak to name just a

We Need Less FAKE Lean, More FAIL Lean

By Jon Miller - January 18th, 2011

This week in Bob Emiliani’s e-newlsetter Lean Leadership News, he addresses two interesting questions: “Does an organization need to start with Fake Lean?” “Is that a key part of the learning process on the way

3rd Annual Management Blog Review 1 of 2: DailyKaizen

By Jon Miller - January 18th, 2011

Every so often John Hunter of the Curious Cat Management Improvement Blog organizes a handful of us to review the writing of other bloggers. The 3rd annual review involves 14 bloggers introducing the work of 50 others. My choice was to

The Only Type of Kaizen is Daily Kaizen

By Jon Miller - January 17th, 2011

Last week I was asked to identify the three types of kaizen. People feel the need to classify. Boundaries are useful approximations and should not limit us too much in practice. The three types of kaizen commonly identified are big, me

Ambiguous Visual Controls: KEEP RED OFF LINE

By Jon Miller - January 5th, 2011

Who is Red and why is it important to keep him off line? This Monday I realized that for the past 13 years I have been stepping on or over these letters on the floor in SeaTac International Airport without taking any action regarding R

Tools are Worthless, but Tooling is Everything

By Jon Miller - January 2nd, 2011

Last month LEI Chairman and CEO John Shook asked us all a fundamental question in his e-mail newsletter. Everyone wants to know “what’s next for lean?” and John Shook answers this by saying, but in a much nicer way, &

A New Year, a New Gemba

By Jon Miller - January 1st, 2011

I welcome 2011 with a great deal of optimism and excitement. Today marks a new beginning for our company, our team and for me personally. Thirteen years ago we founded Gemba Research with the goal of doing something significant towards

Making Things is Not About Making Things

By Jon Miller - December 14th, 2010

What is the purpose of a factory? The obvious answer is that a factory is there for the purpose of making things. We can further inquire into the purpose of making things and come up with various answers that basically boil down to

Who is Responsible?

By Jon Miller - December 6th, 2010

“Who is responsible?” This is a phrase I used to translate all of the time when walking around with one of my Japanese sensei during a consultation. Other interpreters would use the English phrase “Who’s in char

11 Lean Strategy Insights from the Mind of Art Byrne

By Jon Miller - December 2nd, 2010

Bob Emiliani’s latest book, Real Lean vol. 6 contains both controversial and though-provoking ideas about lean as it relates to politics, economics, education, leadership and management. It’s an easy read but not a light re

7 Ways to Keep Kaizen Going after Years of Progress

By Jon Miller - November 30th, 2010

Many organizations have pursued kaizen for years or even decades now, 25 years after the publication of Masaaki Imai’s classic book Kaizen. Yet many find that after a few years of progress with kaizen it becomes difficult to main

The Four Pillars of Built-In Quality

By Jon Miller - November 28th, 2010

The TPS house is often drawn with a triangular roof, a rectangular foundation and two rectangular columns between the foundation and roof. The space between the columns is filled with one’s choice of the systems, tools and princi

Three Types of Standardized Work

By Jon Miller - November 22nd, 2010

One of our readers Harish asked: Recently I have come across different types of standardized work in two or three places during my research. They are Type 1, 2 and 3. Can you please throw some light on this? While the concept was not n

One Man’s Trash

By Jon Miller - November 19th, 2010

…is another person’s treasure, as the saying goes. Lean is about making effective use of all resources we are wasting whether time, money, information, material or the creative capabilities of people. Too much focus is give

How to Drive Fear and Inaction Out of Organizations

By Jon Miller - November 17th, 2010

One of the main reasons that the authors Jeffrey Pfeffer and Robert Sutton give for inaction in the face of knowledge in their highly useful book The Knowing-Doing Gap is fear. They cite a statistic that one in six people have held bac

Lead with Just the Power of Ideas

By Jon Miller - November 16th, 2010

I watched the movie Inception during a recent flight. It is a film about planting ideas into the minds of businessmen by sneaking into their dreams. This sounds difficult until we consider the film’s viewpoint that all existence,

Assessing “Respect for People” on a Gemba Walk

By Jon Miller - November 14th, 2010

In a comment posted to an article about 3 things to check during a gemba walk, lean thinker and author Bob Emiliani commented: For decades the focus of gemba walks has been on operations and evaluating continuous improvement activities

FastCap Lean Tour: "Do Kaizen First" Every Day

By Jon Miller - November 7th, 2010

Here is another great video from innovator and lean leader Paul Akers. In this video members of one of Gemba Consulting USA’s lean tour groups from Bombardier Aerospace share their impressions while visiting FastCap. Bombardier i

Three Things to Check During a Gemba Walk

By Jon Miller - November 5th, 2010

As the teaching and implementation lean becomes more of a business there are an increasing number of 72-point surveys and 40-criteria lean maturity assessments. These certainly have value since an end-to-end customer-focused business l

Effective Visual Controls and the Minimum Noticeable Difference

By Jon Miller - November 2nd, 2010

On a recent trip to a market in southern China it occurred to me that there must be a thriving industry producing red ink in this country. By red ink I mean not financial losses but the literal wet and sanguine stuff that so much of th

The Non-Standard Semantics of Standardization

By Jon Miller - October 31st, 2010

The words standard, standards, and standardization with their associated concepts and meanings cause a lot of trouble for lean thinkers and others whose intentions are to promote continuous improvement without the lean label. A basic p

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