Jon Miller, Author at Gemba Academy

Five Helpful Favorite Phrases for Continuous Improvement Beginners

By Jon Miller - February 15th, 2021

The topic of continuous improvement is broad and deep. It’s easy for beginners to get overwhelmed by the variety of methods, tools and practices available. Even after grasping the technical jargon and settling on a particular app

How Not to Fool Ourselves

By Jon Miller - February 8th, 2021

There’s a saying, “Fool me once, shame on you. Fool me twice, shame on me.” The deceiver is at fault the first time. But the second time, the person being tricked is also accountable for being fooled. We should learn from our mis

The Continuous Improvement Apple Tree

By Jon Miller - February 1st, 2021

Apples are one of the most popular fruit. They are bright, sweet and the subject of children’s books, religious symbolism and business metaphors. Most people have an idea where apples come from. Grocery stores. They are readily a

Toyota Kata Crossword Puzzle

By Jon Miller - January 25th, 2021

One of my weekly responsibilities is to contribute a blog post. The hardest part of this is coming up with something to write about. I’ve managed to keep it up for quite a few years, but finding topics is starting to get challeng

How to Vaccinate 100 Million People in 100 Days

By Jon Miller - January 18th, 2021

This week the incoming U.S. President Biden announced his intentions use FEMA and the National Guard to establish COVID vaccination sites across the country. The goal is to vaccinate 100 million people his first 100 days in office. At

How to Have a Happy New Year

By Jon Miller - January 11th, 2021

The end of one year and the start of the next one is a time to reflect on a question; how can we make this year better than the last? What have we learned? What do we still need to learn to have a happy new year? Especially this past

Better Living through Algorithms

By Jon Miller - December 14th, 2020

I’ve been reflecting on an article from June of this year. It’s about Daniel Kahneman’s efforts to help organizations to become better at decision-making. He is a Nobel Prize winning psychologist and behavioral econo

Simpler Definitions of Muri, Muda and Mura

By Jon Miller - December 7th, 2020

In the Lean lexicon are three Japanese words that describe the nature of losses in a system. They are muri, muda and mura. In English these are often translated as overburden, waste and variation. The seven types of waste are well-know

Gratitude as a Performance Metric?

By Jon Miller - November 30th, 2020

Each year during the November harvest festival, I take time to reflect on thankfulness. This year it’s less about appreciating the fruits of efforts, payoffs from sacrifices, or being grateful for seeds sewn long ago. It feels mo

Change Point Management, Accountability and the Seahawk’s Defense

By Jon Miller - November 23rd, 2020

In a few short years, the Seattle Seahawks’ defense has gone from being historically great to the worst ever in terms of yards allowed, through the first half of the 2020 season. Fans are agonizing over this, calling for the head

Lean Thinking and the Swiss Cheese Model

By Jon Miller - November 16th, 2020

This pandemic has introduced many new terms and concepts into the popular consciousness. We work to flatten the curve. Policies now state that some businesses and jobs as essential. We are aware of the dangers of asymptomatic transmiss

Five 5 Why Fallacies to Avoid

By Jon Miller - November 9th, 2020

I was updating a few old articles on problem solving and came across some notes from a few years ago. These notes were on topics related to root cause analysis that I’ve written or spoken about. I picked out a few old favorites a

Learning from the Scientific Skepticism of the Amazing Randi

By Jon Miller - October 26th, 2020

Growing up in Japan in the 1970s, I was exposed to a lot of entertainment about supernatural or extraordinary phenomena. In books and on TV, there were what seemed at the time like serious investigations of UFOs, ghosts, ESP and crypto

Queues These Days as Reminders of Little’s Law

By Jon Miller - October 19th, 2020

I’ve never been fond of queues. It’s not so much the standing and waiting that bothers me. Instead, it’s the reminder that queue exists because there is an imperfection in the process that prevents smooth flow. Of cou

Lean Lessons from Soviet Supermarket Failures

By Jon Miller - October 12th, 2020

I came across the story of How the Supermarket Helped America Win the Cold War while catching up on past episodes of the Freakonomics Radio podcast. It tells of the role the American supermarket played in the downfall of communism in t

The Many Methods of Business Process Mapping

By Jon Miller - October 5th, 2020

One of our content goals for the year is to make our learning library more useful for knowledge workers. To this end, we are in the process of building the Business Process Mapping course. What’s in the Business Process Mapping C

The Loopy Guide to Getting Started with Lean

By Jon Miller - September 28th, 2020

We often hear the question, “Where do I get started?” from people new to lean, continuous improvement or operational excellence. A simple, universal answer continues to evade us. The answer is rather situational. It depends

The Five-minute Morale and Productivity Booster

By Jon Miller - September 21st, 2020

We love to hear from our customers at Gemba Academy. Sometimes it’s about things we can do better. Customer requests for new topics for our learning library are an important input to our plans. Perhaps the best is hearing about o

COLLECT Questions for Better Gemba Walks

By Jon Miller - September 14th, 2020

The purpose of gemba walks is to demonstrate respect for the people who do the work, collect information, and promote actions that continuously improve processes and shape organizational culture. People accomplish this by going to the

How to Build High-Performance Teams through Lean Practices

By Jon Miller - September 7th, 2020

Teams are a well-established feature of how we manage, accomplish and improve our work. Yet too often teams at work are no more than a near-random collection of people. If we were building a high-performance car, we would never do so w

Akio Toyoda’s Take on TPS

By Jon Miller - August 31st, 2020

One might think that Toyota, after more than fifty years of developing, working within, and refining the Toyota Production System, wouldn’t need to run training courses on TPS for managers. And yet recently Toyota has started a s

Repainting the Wood Steps of Lean Transformation

By Jon Miller - August 17th, 2020

Summer is a great time for home improvement projects. This week I crossed off another one off of my list. The paint on one of the back staircases was worn and peeling. It was in dire in need of repair. At five feet wide, three feet tal

Better Business Processes through ECRSA

By Jon Miller - August 10th, 2020

I came across my old friend Ecrsa while working on some teaching videos for our Business Process Mapping. She’s actually an industrial engineering acronym, ECRS. It stands for Eliminate, Combine, Rearrange, Simplify, with the a

What’s in the Continuous Improvement Attic?

By Jon Miller - August 3rd, 2020

Whether we’re talking about houses, management systems, or vacation plans, it’s almost always a good idea to build from the foundation up. Even when we think we already have a firm foundation, it’s worth checking befo

Where to Start with the Daily Management System?

By Jon Miller - July 27th, 2020

Where do we start? This is one of the most common questions people ask throughout the continuous improvement journey. This is true not only at the very beginning but also at various stages. The word “continuous” is misleadi

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