Jon Miller, Author at Gemba Academy

The Challenge of Lean Human Resource Development, and A Modest Proposal

By Jon Miller - October 9th, 2007

Good question from Alberto about how Chinese companies who are pursuing Lean manufacturing are managing to invest in their people. There is a lot of truth to the stereotype of the Chinese factory worker doing very simple tasks, in a ba

Questions About Lean Manufacturing in China

By Jon Miller - October 7th, 2007

I will be in China this week seeing some factories and talking to people about Lean manufacturing. Adapting and applying time-tested methods and approaches to new environments and new challenges is always a treat. I go with many questi

Kaizen Song: Kits

By Jon Miller - October 6th, 2007

It seems like many of the kaizen songs end up being about material flow and Lean logistics. At the risk of being campy, here is a lesson in Lean from musical royalty… Kits (To the melody of “Kiss” by Prince) U don’t have 2

Prioritizing the Elimination of the 7 Types of Waste

By Jon Miller - October 3rd, 2007

Tim Wood helps us remember the 7 types of waste, but he does not teach us about prioritizing the elimination of the 7 types of waste. “TIM WOOD” stands for Transportation, Inventory, Motion, Waiting, Overproduction, Over-pr

Ten Topics for Hansei After Kaizen Event

By Jon Miller - October 2nd, 2007

For better or worse, the 5-day kaizen event is a generally accepted and standard approach for rapid process improvement as part of a Lean implementation. There are both pros and cons to the 5-day kaizen event, of which more later. The

One Person, One Piece Flow

By Jon Miller - October 1st, 2007

One piece flow is not just for the manufacturing shop floor. Actually – even in office settings where one piece flow is starting to come into use it is done with numerous people. I have been through Kaizen Products’ Factory Flow si

Work is Love Made Visible

By Jon Miller - September 30th, 2007

In his 1923 book The Prophet, Lebanese American poet and artist and visionary Kahlil Gibran wrote Work is love made visible. What if love is not visible in work? What if you do not love what you do? Perhaps according to Kahlil Gibran,

Top 10 Success Factors for 5S

By Jon Miller - September 27th, 2007

Are you struggling with sustaining your 5S efforts as part of a Lean implementation? You’re not alone. We conducted a poll during a Lean facilitator training class and found that many experience common barriers and struggles in m

11 Ways to Improve Customer Service

By Jon Miller - September 26th, 2007

Marcie MacRae posted an excellent article about customer service titled 10 ways to improve customer service based on her deep experience in that area and the 10 Commandments of Kaizen, which are rephrased here: 1. Let go of your fixed

Something Lacking in the TPS House

By Jon Miller - September 24th, 2007

People point out from time to time that there is something lacking in the TPS house used to explain the Toyota Production System. Typically it is represented with the two pillars of just in time and jidoka, with a foundation of kaizen,

Gary Convis on the Role of Management in Lean Manufacturing

By Jon Miller - September 23rd, 2007

Gary Convis is the Chairman of Toyota Motor Manufacturing Kentucky and also serves in Officer roles for Toyota’s North American holding companies. Gary Convis helped start up NUMMI, and he was the first American President of a ve

We Live in a Pull Universe

By Jon Miller - September 21st, 2007

Lean manufacturing works, and this has been proven through decades of practice. Yet decades are admittedly not much when measured against geologic time. Some aspects of TPS such building in quality, getting ideas from people who actual

This Too is a Kanban

By Jon Miller - September 20th, 2007

The orthodox description of a kanban is a rectangular card in a plastic sleeve used to reorder materials from a supplier or an upstream process, or a triangular metal plate used to signal production for a process that requires changeov

How the Skill Matrix Enables Downstream Pull

By Jon Miller - September 19th, 2007

Downstream pull, one piece at a time, works not only for inventory control by signaling production or material movement, but also for maintaining smooth balance and flow of work done by people. This can be manual factory work such as a

Push, Pull, Paper Clips & Problem Solving

By Jon Miller - September 18th, 2007

The Toyota Production System, or what we call sometimes call Lean management, is simply the practice of planning, trying out your plan, reflecting (hansei) on what worked and what did not work and making adjustments through problem sol

Keep Your Kanban Cards Close to Your Genbutsu

By Jon Miller - September 17th, 2007

The primary function of a kanban card is to provide information about production instructions. Kanban cards contain information about where to produce and transport a particular product, when and in what quantity. For information to be

The Push vs. Pull Diversion Diversion

By Jon Miller - September 16th, 2007

I’m still scratching my head over an IndustryWeek article titled The Great Push vs. Pull Diversion by By Edward S. Pound and Mark L. Spearman of Factory Physics, consultants and writers of one of my favorite Lean books. They stat

The Secret Lives of Toyota Term Employees, Episode 3

By Jon Miller - September 14th, 2007

The Road to Tahara Prison A Toyota term employee and blogger named Maruo wrote 72 posts over 4 months on his experience working at the Tahara plant. His blog is called Welcome to Tahara Prison (田原刑務所へようこそ). He signe

What Are You Building?

By Jon Miller - September 13th, 2007

For those of us who are in manufacturers, or in some way involved in making things or helping others make things, we think in terms of what we build, the materials, tools and processes we use. How would you answer if you were asked

Change Leadership, Not Change Management

By Jon Miller - September 12th, 2007

The Hithchhiker’s Guide to Lean is one of the top 10 books on Lean thinking and a must read. We’ve never done a proper, full book review of Jamie Flinchbaugh and Andy Carlino’s book. This is not that full review, but

Awareness of a Problem Does Not Mean Much

By Jon Miller - September 11th, 2007

Reading The Black Swan by Nassim Nicholas Taleb has been thought provoking. It is a book about the impact of the highly improbable events on our lives and on history, and why humans do not forsee such Black Swan events. There are many

Hope for Chrysler

By Jon Miller - September 9th, 2007

My hope for Chrysler is that Jim Press can act as a consensus builder and not a heroic, problem solving executive. What Chrysler doesn’t need is a wave of Toyota Production System implementation in their factories or a dose of To

Job Breakdown Sheets for Teaching TPS

By Jon Miller - September 8th, 2007

Job Breakdown Sheets are used as part of Toyota’s approach to OJT (on the job training), called Job Instruction. A Job Breakdown Sheet details the Major Steps, Key Points and Reasons for the key points. Having a Job Breakdown She

The Secret Lives of Toyota Term Employees, Episode 2

By Jon Miller - September 6th, 2007

How to Pass the Term Employee Job Interview at Toyota The website “The New – Ask the Term Laborer Porsche” (新・期間工ポルシェに訊け) offers a fascinating glimpse into the secret lives of Toyota term emplo

Kaizen Song: It’s a Long Way to the Top (Teaching Takt, Flow, Pull)

By Jon Miller - September 5th, 2007

By Brad Schmidt Here’s a little back-to-school rock ‘n’ roll. It’s a Long Way to the Top (Teaching Takt, Flow, Pull) [To the tune of It’s a Long Way to the Top (If You Wanna Rock ‘n’ Roll) by A

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