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Lean Healthcare

114 Articles
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Lean Fundamental: Do Today’s Work Today

By Jon Miller - July 28th, 2004

Working with clients struggling with non-Lean scheduling methods reminded me of the fundamental Lean principle of “Do today’s work today.” This principle involves avoiding late deliveries, matching capacity to demand,

Customer value

Lean Customer Service

By Jon Miller - July 26th, 2004

According to an often-cited statistic from Harvard Business Review: “Developing a new client relationship costs between six to eight times more than maintaining an existing relationship”. Spending six times more on customer

Applying Flow to Healthcare

By Jon Miller - February 4th, 2004

An increasing number of hospitals and healthcare organizations are getting seriously interested in applying Lean to their facilities and organizations. As we all know, healthcare costs are high and patient wait times are long. Anyone w

Attacking Waste in Knowledge Work

By Jon Miller - December 11th, 2003

There are 7 types of waste, according to Taiichi Ohno. Attacking these 7 wastes is what makes a company Lean and able to create more value faster. This is also true in the office. Most wastes in the factory are easy to spot. Things suc

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