Lean Office Archives | Page 9 of 12

Sensei and Sensibility

By Jon Miller - November 29th, 2007

Please excuse the pun. I’m increasingly convinced that awareness and sensibility outweigh knowledge and capability when it comes to being a Lean leader or teacher of kaizen. Taiichi Ohno called for a “revolution of awarenes

Steelcase to Bring Lean Office to China?

By Jon Miller - October 22nd, 2007

An article in the October 23, 2007 in the English version of the Chinese newspaper People’s Daily hints at a future for the Lean office in China. Titled Furniture firm builds presence, it is largely corporate PR announcing the ex

The Open Office Comes to Silicon Valley

By Jon Miller - October 16th, 2007

An October 15, 2007 Wall Street Journal article titled Why Silicon Valley Is Rethinking The Cubicle Office explains how companies such as Cisco Systems, Intel, Autodesk, and Hewlett-Packard are either testing or planning tests with the

One Person, One Piece Flow

By Jon Miller - October 1st, 2007

One piece flow is not just for the manufacturing shop floor. Actually – even in office settings where one piece flow is starting to come into use it is done with numerous people. I have been through Kaizen Products’ Factory Flow si

11 Ways to Improve Customer Service

By Jon Miller - September 26th, 2007

Marcie MacRae posted an excellent article about customer service titled 10 ways to improve customer service based on her deep experience in that area and the 10 Commandments of Kaizen, which are rephrased here: 1. Let go of your fixed

Getting Started with Lean in the Office

By Jon Miller - September 3rd, 2007

One of the most common misconceptions about doing Lean in the office is that there is a different set of Lean tools for the office. We hear “What symbols should we use for value stream mapping in an engineering process?” or

Autonomous Maintenance in the Office

By Jon Miller - September 2nd, 2007

We are going through some design change tests at the Gemba blog as long-time readers may have noted. While testing the various functions and features to send back fix requests to our developer, I came across some reader comments and qu

A Bureaucracy Which Enables Kaizen

By Jon Miller - August 12th, 2007

The organizational characteristics of the Toyota Production System have been described as the combination of rigid and scripted rules with a high degree of flexibility to respond and change as needed. Thesis. Antithesis. Synthesis. The

Newt Gingrich Wants to Kaizen the U.S.A.

By Jon Miller - August 10th, 2007

Newt Gingrich wants to kaizen the U.S.A. He talks of “a world that works, and a world that doesn’t” using the example of FedEx versus the U.S. Federal Government in this video clip on Youtube. In an August 7, 2007 spe

Toyota Production System Applied to Software Development

By Jon Miller - August 8th, 2007

Some of the most interesting insights into the Toyota Production System come from the experiences people have with implementing the TPS outside of manufacturing. Whether it is in schools, hospitals, or software development firms, the c

Lean for Airports (Dare to Dream…)

By Jon Miller - July 17th, 2007

The new Nagoya International Airport was famously built under budget and faster than scheduled thanks to help in Lean thinking from Toyota advisors. In another example of public-private partnership, a July 17, 2007 Computerworld UK art

Three More Ways to Increase Personal Productivity through 5S

By Jon Miller - July 5th, 2007

The discipline of 5S increases personal productivity by making your work environment simpler, more structured, and safer. Much of the time that is saved is time not spent looking for things by being able to see right away whether every

Standard Work for the CEO

By Jon Miller - June 28th, 2007

A great thing about blogging is that it becomes a visual management tools for our company. In many ways, what we are doing is posting standards about how we think, teach and manage at Gemba. This is free and open for all team members,

Half of the intel in Google is wasted

By Jon Miller - June 14th, 2007

You know you’re a jaded TPS sensei too long in the Lean business when you read a headline like the one on 13 June 2007 in CNet News announcing Half the electricity in a PC is wasted: Intel, Google and your first thought is “

How to Get Your Time Back

By Jon Miller - May 29th, 2007

They say time is the only resource you can’t get any more of. Wouldn’t it be great if you could get your time back? All of that time that was lost, wasted or simply misplaced – if we could only get it back, we would p

Kaizen of the Month for May 2007: Windows Hack or Chopping Away at the Six Big Losses

By Jon Miller - May 27th, 2007

Improving OEE (Overall Equipment Effectiveness) by eliminating the six big losses is the focus of TPM (Total Productive Maintenance). Just as most industrial machinery is only 13% to 40% effective prior to TPM implementation, the same

Five Lean Ideas to Reduce Hotel Energy Waste

By Jon Miller - May 6th, 2007

Five small things this European hotel chain is doing to reduce energy waste: 1. The lights, television, etc. turn off when you take key card and leave the room 2. The lights in the elevator turn on only when the doors open and you walk

Review of The Elegant Solution by Matthew E. May

By Jon Miller - April 11th, 2007

The Elegant Solution: Toyota’s Formula for Mastering Innovation by Matthew E. May is a book about many good ideas. It adds relevant and interesting accounts of the author’s eight years working closely alongside Toyota peopl

White Space Muda

By Jon Miller - March 26th, 2007

I heard a story about a Toyota employee. This was years ago when Toyota Motor Sales merged with Toyota Motor Company to form Toyota Motor Corporation. The employee from Motor Sales asked for paper to write a report. A woman in the offi

Work in Process in Knowledge Work

By Jon Miller - March 21st, 2007

The Lean principles of the seven types of waste, flow, building in quality at each step, and making small improvements locally each day are all readily accepted by knowledge workers with a minimum of explanation and demonstration. Visu

Nine Rules for Fighting Endless Meetings

By Jon Miller - March 15th, 2007

I’ve heard that at Toyota the meetings are 60 minutes long, with 50 minutes of actual meeting time and 10 minutes to get to the next meeting. The use of the standardize A3 size one-page format to communicate the progress on PDCA

Taking the Toyota Production System to City Hall

By Jon Miller - March 14th, 2007

There was an encouraging article about Lean government in the March 15, 2007 NB Online (Nikkei Business) titled City Hall in Aichi Studies at Toyota to “Enhance the Capabilities of the Staff (愛知の市役所がトヨタで修

The War On Waste

By Jon Miller - March 11th, 2007

During training in how to do kaizen, a key activity is helping people understand the concept of waste and make it relevant to their own organization and to their own work. As long as waste is something abstract, or something that happe

Quick Changeover and SMED for the Office

By Jon Miller - March 9th, 2007

A reader named Sonu read the article Kaizen is Like Climbing a Mountain: Drive Stakes in Along the Way. She asked, “Can single-minute exchange of dies concept be used in the office?” Yes! Since SMED or single-minute exchang

Scott County Schools Trying Out the Toyota Way

By Jon Miller - February 26th, 2007

Today’s article in the Lexington Herald-Leader, The Scott County Way: Educators take a page from ‘The Toyota Way’ to boost curriculums, made my day a little bit better. It seemed only natural that Toyota’s corpo

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