KPI

2 Articles
Company Culture

Why Traditional Measurement Approaches Do Not Change A Culture

By John Knotts - May 20th, 2022

If you are a student of business, then you have probably heard all the quotes around measuring what you do. The bottom line is if you are not measuring what you are doing, you cannot improve it. Trust me…many organizations that I

Metrics from the Perspective of the Customer

By Kevin Meyer - May 8th, 2020

A core concept of lean is that value is defined from the perspective of the customer, and therefore waste is as well.  We are familiar with both types of muda, waste that is unnecessary and must be removed and waste that is necessary

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