You’ve just been hired as the VP of Operations for a 200 person manufacturing company. It’s the position you’ve worked your entire career for. This is the good news.
The bad news is your new company is struggling.
Operationally speaking, here’s what you know. The company is plagued with poor quality (40% of everything made is either scrapped or reworked). And on time delivery to customer request averages around 74%. Lastly, while the company is still profitable operating income has been trending down for the last 12 months.
And, to make matters even worse, most of your employees are totally disengaged and simply show up in order to collect a paycheck.
Lean Thinking Culture
Your boss, the President of the company, believes a Lean Thinking culture needs to be established even though the associates have never been exposed to anything like it.
Your boss realizes he’s failed in the past but genuinely wants to make things better. His first step was to hire you since he has very little lean thinking experience.
Now to the challenge. Today is your first day on the job. What will you do? Where will you start? And what, specifically, do you want to accomplish on your first day, week, and month?