My Dad recently suffered a devastating stroke… as such I traveled to see him this week.
When I first arrived he was in a major hospital within a major city within a major country. Yes, I’m being vague so the political junkies don’t start shooting their mouths off.
Anyhow, during my visit I immediately realized how important applying continuous improvement in the healthcare environment is. I don’t want to harp on all the issues… nor do I want to point fingers at the folks doing their best at this hospital.
You see, the problem isn’t the people. The problem is the process, or lack thereof. These folks are trying so hard within such a broken system it nearly draws a tear to your eye.
Luckily, on the second day of my visit my Dad was transferred to a stroke rehab hospital that is top notch. This place is clean, organized, and very well run. At one point I sat back and marveled at how well these folks performed their jobs.
In other words, excellence in healthcare is possible. It just takes some focus and effort. As such, I am so grateful for the work people like Mark Graban do each and every day.
I have always been a “shop guy” meaning I’ve mostly applied lean and six sigma in manufacturing and office environments. I’ve not had the opportunity to apply lean thinking in the healthcare world. I intend to change this in the coming years.
Finally, please do me a favor and call your parents and tell them you love them today. And, if you feel so inclined, please pray for my Dad. His name is Ron.